Guest Services Operations Manager

2 weeks ago


Tampa, Florida, United States Universal Weather and Aviation, Inc. Full time
On-Site position
Work location: Tampa, FL

About the Job Title and Company:
This position is for an Operations Manager, Guest Services at Air Culinaire Worldwide in Tampa, FL. As the Operations Manager, you will play a key role in providing exceptional service to clients, vendors, and employees while also fostering client loyalty and supporting overall business operations.

Responsibilities and Associated Duties:

  • Daily Duties
    • Oversee all functions and operations of the Guest Services Team.
    • Engage Team Managers for various operational needs.
    • Review and close out service requests and client-facing tasks.
    • Provide guidance and training to address operational challenges.
    • Manage client orders and ensure proper processing.
    • Assist with escalated issues and staffing management.
    • Participate in meetings and assist with training sessions.
  • As Needed Duties
    • Handle escalated issues and manage schedules.
    • Review SOPs and ensure team compliance.
    • Facilitate New Hire and recurrent training.
    • Manage client accounts and engage in client meetings.
  • Misc
    • Collaborate with colleagues to uphold a positive work environment.
    • Adhere to company policies and procedures.
    • Travel for business engagements as required.

Measures of Success:

  • Success will be evaluated based on Specific Job Responsibilities, Customer Service, Integrity, Accountability, Entrepreneurial Spirit, and Teamwork Commitment.

Knowledge, Experience, and Skill Requirements:

  • Preferably hold a four year degree.
  • Experience in call center management and client relationships.
  • Proficient in MS Word, Excel, and Outlook.
  • Strong organizational, communication, and multitasking skills.
  • Prior experience in culinary or aviation industry.
  • Flexibility to work evenings, weekends, and holidays.

Benefits Package:

  • Employees can customize benefit selections according to their needs.
  • Healthcare, retirement, and insurance benefits available.
  • Generous Paid Time Off Program and Employee Assistance Program.

Final candidate for the position will be required the following:

  • Pre-employment screening including background check and drug test.
  • Verification procedures as applicable.

Disclaimer:

This position description provides an overview of duties and responsibilities at Air Culinaire Worldwide. Employees may be assigned additional duties, and duties are subject to change based on Company needs.

The Company maintains a non-discriminatory policy and complies with all applicable laws and regulations.



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