Current jobs related to Hotel Exchange Support Advisor - Miami - Hotel Resource
-
Hotel Quality
4 months ago
Miami, United States Ecolab Full timeJOB DESCRIPTION Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality....
-
IT Director
4 weeks ago
Miami, Florida, United States Faena hotel Full timeAbout the RoleThe IT Director is a key member of the Faena Hotel team, responsible for overseeing all Information Technology functions and maintaining the hardware and software of the hotel's technology environment.Key ResponsibilitiesOversee all technology operations and evaluate them according to established goalsDevelop and implement IT policies and...
-
Hotel Night Auditor
1 week ago
Miami, United States Hotel Resource Full timeNight Auditor Job DescriptionJob Summary: We are seeking a highly skilled Night Auditor to join our team at Hotel Resource. The successful candidate will be responsible for providing exceptional guest service, auditing and balancing the guest ledger, and preparing management reports.Key Responsibilities:Audit daily guest ledger and collect entries from all...
-
Hotel Security Officer
3 weeks ago
Miami, United States Hotel Resource Full timeAbout Hotel ResourceHotel Resource is a leading provider of security services, dedicated to delivering high-quality solutions to our clients. Our team of experts is committed to ensuring the safety and security of our clients' properties and personnel.Job SummaryWe are seeking a highly skilled and experienced Hotel Security Officer to join our team at Allied...
-
Hotel Security Officer
3 weeks ago
Miami, United States Hotel Resource Full timeAbout Hotel ResourceHotel Resource is a leading provider of security services, dedicated to delivering high-quality solutions to our clients. Our team of experts is committed to ensuring the safety and security of our clients' properties and personnel.Job SummaryWe are seeking a highly skilled and experienced Hotel Security Officer to join our team at Allied...
-
Hotel Financial Accountant
4 weeks ago
Miami Beach, Florida, United States Hotel Resource Full timePosition OverviewWe are looking for a skilled Hotel Staff Accountant to join our team at Hotel Resource. This role is essential in supporting the Finance Department with various accounting tasks while adhering to established deadlines.Company: Hotel ResourceLocation: United StatesCategory: AccountingEducation Required: Bachelor's DegreeEmployment Type:...
-
Hotel Bartender
2 months ago
North Miami Beach, United States Hotel Resource Full time**Restaurant - Food Service, Hospitality - Hotel** **Hotel Bartender** Hotel Bartender Concord Hospitality Aventura FL **Hotel Bartender** **Company:** Concord Hospitality **Location:** 20805 Biscayne Boulevard 33180 US **Category:** Restaurant - Food Service, Hospitality - Hotel **Degrees Required:** Not Specified **Employment Type:** Full-Time ...
-
Security Officer
3 weeks ago
Miami, United States Hotel Resource Full timeJob Summary:We are seeking a highly skilled and experienced Security Officer to join our team at Hotel Resource. As a Security Officer, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key Responsibilities:Monitor and patrol hotel premises to prevent and detect any security breachesRespond to emergency...
-
Hotel Security Officer
4 weeks ago
Miami Beach, Florida, United States Hotel Resource Full timeJob Summary:We are seeking a highly skilled and dedicated Hotel Security Officer to join our team at Hotel Resource. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key Responsibilities:Monitor and respond to security alarms and incidents in a timely and professional...
-
Hotel Front Desk Agent
4 months ago
Miami Beach, United States Plymouth Hotel LLC Full timeJob DescriptionJob DescriptionResponsible for the registration of new guest, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times.Essential Duties:Completes the...
-
Hotel Security Officer
3 weeks ago
Miami Beach, Florida, United States Hotel Resource Full timeJob Summary:We are seeking a highly skilled and dedicated Hotel Security Officer to join our team at Hotel Resource. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key Responsibilities:Monitor and respond to security incidents and emergencies in a timely and...
-
Client Advisor
5 days ago
Miami, United States TOD'S Full timeTOD'S, a premier international luxury brand, has an excellent opportunity for a dynamic, customer service driven Client Advisor who has a passion for fashion, for our Miami Bal Harbour location.The Client Advisor is one of the most important assets for the brand, generating sales and profits for the company. The position requires a diversified mix of skills...
-
Hotel Maintenance Specialist
4 days ago
Miami, Florida, United States 1 Hotel South Beach Full timeJob Title: Engineer III (Overnight)We are seeking a skilled and reliable Engineer III to lead the PM Shift at 1 Hotel South Beach. As a key member of our maintenance team, you will be responsible for ensuring the hotel's facilities and grounds are safe and secure.About the Role:Lead the PM Shift and oversee daily maintenance and repairsAttend to HVAC...
-
Wellness Event Coordinator
3 weeks ago
Miami, Florida, United States Faena hotel Full timeAbout the Faena CultureThe Faena Movement is a catalyst for making dreams a reality through collaboration and innovation. Our culture is built on the warmth and traditions of the south, combining authentic hospitality with world-class amenities.Job OverviewThe Spa Wellness Event Coordinator is a key role in maximizing revenue through effective scheduling,...
-
Executive Sous Chef
3 weeks ago
Miami, United States Mandarin Oriental Hotel Full timeAbout the RoleWe are seeking an experienced Executive Sous Chef to join our team at Mandarin Oriental Hotel. As a key member of our culinary team, you will play a leading role in the Main Kitchen, supporting the Executive Chef and leading the team to create a 5 Star, 5 Diamond environment.Key ResponsibilitiesAssist the Executive Chef in creating and...
-
Finance Associate in Hotel Operations
1 month ago
Miami Beach, Florida, United States Hotel Resource Full timePosition OverviewWe are seeking a dedicated Hotel Staff Accountant to join our Finance Department. This role is essential in supporting the accounting functions of our organization, ensuring that all financial operations are executed efficiently and accurately.Company: Hotel ResourceLocation: United StatesCategory: AccountingDegrees Required: Bachelor's...
-
Bartender for Luxury Hotel
1 month ago
North Miami Beach, Florida, United States Hotel Resource Full timePosition Overview:We are seeking a dedicated Hotel Bartender to join our dynamic team at Hotel Resource. This role is essential in providing exceptional beverage service to our guests.Company:Hotel ResourceLocation:Not specifiedCategory:Hospitality - Hotel, Food and Beverage ServiceEmployment Type:Full-TimeKey Responsibilities:Prepare and serve a variety of...
-
Hotel Receptionist
4 weeks ago
Miami, Florida, United States Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a dedication to luxury with genuine heart.About the...
-
Executive Sous Chef
4 weeks ago
Miami, United States Mandarin Oriental Hotel Full timeAbout the RoleWe are seeking an experienced Executive Sous Chef to join our culinary team at Mandarin Oriental, Miami. As a key member of our kitchen team, you will play a leading role in supporting the Executive Chef and inspiring the team to create a 5-Star, 5-Diamond environment.Key ResponsibilitiesAssist the Executive Chef in creating and developing...
-
Hotel Service Professional
4 days ago
North Miami Beach, Florida, United States Hotel Resource Full timeJob Title: Hotel BartenderCompany: Concord HospitalityLocation: Aventura, FLJob Type: Full-timeAbout Us: Concord Hospitality is a leading hospitality company that values quality, integrity, community, profitability, and fun. We strive to provide a great work environment for our associates and hire the best in the market.Job Summary: We are seeking a skilled...
Hotel Exchange Support Advisor
4 months ago
**Other**
**Hotel Exchange Support Advisor**
Hotel Exchange Support Advisor Marriott Vacations Worldwide Miami FL
**Hotel Exchange Support Advisor**
**Company:**
Marriott Vacations Worldwide
**Location:**
9995 N Kendall Dr
33176
US
**Category:**
Other
**Degrees Required:**
Not Specified
**Employment Type:**
Full-Time
**Manages Others:**
No
**Requirements:**
This position is responsible for receiving and responding to all correspondence received via phone and e-mail, from members and non-members, as well as providing technical assistance to consumers using Interval's website to obtain information or conduct Hotel Exchange transaction. Support the Aqua Aston Hotel reservation system effective April 1, 2021.
**Duties and Responsibilities**
Responds via Kana and Outlook to all incoming messages received from the various Interval website email addresses including but not limited to Travel Customer Service, Travel Customer Support, Condo Direct, Interval Travel, related to Hotel Exchange
Categorizes all emails for tracking of types of emails for improved scripting, future site improvement and website errors.
Consults with appropriate departments or individuals for problem resolution.
Resolves customer service issues at a supervisor authority level.
Performs transactions in the iServices as needed to properly services member issues received through the e-mail system or phone
Provides information for Supervisor's questions related to all of Interval's websites.
Acts as a liaison between IT and Interval's websites, including opening help desk tickets for areas requiring research by IT.
Deliver service and support to end-users via the phone
Interact with customers to provide and process information in response to hotel exchange inquiries
Gather customer's information and determine the issue by evaluating and analyzing the symptoms while talking member through the booking process
Diagnose and resolve technical hardware and software issues involving internet connectivity, browser, creating a member profile
Research required information using available resources, iServices, EAN, Revelex and related systems
Follow standard processes and procedures, T&C and Q&A
Identify and escalate priority issues, open CTS per problem specifications
Redirect problems to appropriate resource
Accurately process and record call transactions using a computer and designated tracking software
Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
Organize ideas and communicate verbal messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers where necessary
Stay current with system information, changes and updates
Interacts with others in a way that gives them confidence in one's intentions and those of the organization.
Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences
Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
Performs other related duties as required
****Knowledge, Abilities, and Skills****
Must possess a minimum of one year exchange experience of which six months is Special Services account experience.
Must be computer literate and possess knowledge of Microsoft Office, iServices, AS400, Internet, EAN, Revelex, Outlook, Synxis voice agent applications. Training available.
Must be able to communicate effectively both in writing and orally.
Must be able to set priorities, manage time, and meet deadlines.
Must be detail oriented and possess excellent organizational skills.
Must possess excellent customer service skills.
Must possess the ability to create accurate, error-free work.
Must be able to work shifts and weekends.
Blingual preferable (Spanish, French)
Proper phone etiquette
Multi-tasking capabilities
Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
****Physical Requirements****
Sitting, speaking on the telephone, looking at the PC monitor, and typing for extended periods of time.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.