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Passenger Service Agent

3 months ago

Tucson, Arizona, United States Menzies Aviation Full time
Great News

Join Menzies Aviation and be part of our family

Pay $16.50/hour

  • Key Responsibilities
  • MUST HAVE OPEN AVAILABILITY, you will bid for your shift every 6 weeks.
  • Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport
  • Interpret identification labels along with baggage and cargo routing tags
  • Host self-service kiosks
  • Ensure that all work areas are organized
  • Keep a positive attitude while offering assistance
  • Ensure the safe and secure operations
  • Comfortable lifting/moving up to 70lbs of cargo and baggage
  • Some bending, stretching, pushing & pulling
  • Perform other duties as assigned
  • Qualifications
  • Must be at least 18 years of age
  • Able to work any shift
  • Must pass pre-employment drug screen
  • Ability to proficiently read, write and speak English
  • Must be comfortable lifting 70lbs
  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas
  • Must pass FBI background check and obtain US Customs seal
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Prior Customer Service Experience Strongly Preferred
  • Intermediate Computer Skills Required
  • Knowledge, Skills and Abilities
  • Ability to learn quickly
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships
  • Benefits
  • Advancement Opportunities to Lead and Supervisor
  • Three Health Plans through Meritain Health that offer a variety of coverage
  • Two Dental Plans through Delta Dental
  • Vision Insurance Plan through Met Life Vision
  • Paid Vacation
  • Accident Coverage Plan
  • Critical Illness Coverage Plan
  • Hospital Indemnity Coverage Plan
  • Company Paid Employee Basic Life and AD&D Insurance $20,000.
  • Voluntary Life and AD&D Insurance
  • Voluntary Short-Term and Long-Term Disability Insurance
  • 401K Savings Plan
  • Employee Assistance Program
  • Prepaid Legal Coverage Plan
  • Identity Theft Protection Plan
  • Pet Discount Coverage and Pet Insurance Plan
  • Uniform Provided