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Scheduling Team Supervisor

4 months ago

GondrecourtleChâteau, Grand Est, United States Center for Energy and Environment Full time

The Scheduling Team Supervisor is responsible for helping hire, train and direct Schedulers in their daily tasks, who are their direct reports. Additionally, the position will include coordinating with the Customer Engagement Manager to ensure staff are working effectively toward department goals and the Systems Coordinator to ensure that the data systems are well designed for staff. The position will include attending meetings, communicating with applicable staff, scheduling customers when needed, assigning crews, and managing a productive scheduling process. As part of the residential department team, this position may also assist with overflow work assigned from residential programs within CEE.

This is a regular, full-time position that provides a wide range of benefits including Paid Time Off (PTO), medical, dental, life and long-term disability insurance, and a retirement plan.

Background:

CEE is a data-driven, consumer-focused, and community-based clean energy nonprofit with locations in the North Loop of Minneapolis and St. Paul's Midway. For nearly 40 years, CEE has collaborated with utilities, governments, nonprofits, and businesses to deliver actionable research and innovative programs that reduce energy waste and harmful emissions. We've established a national reputation for innovation and excellence in program implementation, our emerging technology and field research team, our involvement and expertise with local and state policy work, and our work with communities. We collaborate regularly with partners and employ curious people who share a passion for the organization's mission. Our workplace invites open door communications, respect for diverse backgrounds and points of view, and an emphasis on work-life balance. Our staff includes creative and pragmatic environmentalists, program developers and implementers, engineers and technical experts and research professionals. Our organizational culture is professional but easy-going, with a deep emphasis on collaboration, innovation, and technical expertise. We're proud to operate in Minnesota, a national leader in clean energy and energy efficiency, and increasingly employ staff across the nation.

Responsibilities:

  • Ensure that direct reports can schedule and customers appropriately and timely
  • Manage a team that can guide the customer to the right service (visit type) so that they are well positioned to earn rebates
  • Drive continuous improvement in the scheduling system for scheduling staff and for customers
  • Supervise, hire and train new and schedulers
  • Dispatch schedule changes as needed to field crews
  • Maintain daily visit assignments for field staff
  • Maintain field staff calendar openings, adjusting daily staff fluctuations based on PTO, Outstate visits or other variables
  • Accurate and timely scheduling of residential homeowner visits
  • Monitor scheduling email accounts and voicemails to ensure that customers receive a response within one business day
  • Provide support to residential staff
  • Accurate and timely data entry with special emphasis on information security
  • Understand and adhering to corporate policies and procedures, attending trainings as requested, and reading corporate wide emails and correspondence
  • Other duties as assigned or apparent

Qualifications/Job Requirements:

  • At least 2 years experience in program coordination and/or supervisory experience
  • Basic residential program knowledge
  • Computer skills and high comfort level with modern office technology.
  • Proven ability to organize processes and schedule a wide range of activities
  • Excellent communication skills including the ability to coordinate and run meetings, and communicate professionally and pleasantly with customers
  • An orientation toward teamwork
  • Ability to supervise and manage team
  • Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Requires ability to stand; walk; sit; use hands to grip, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel and talk or hear. The employee must occasionally lift or move up to 25 pounds.
  • Primary working hours can be done in office or remotely after training and will generally follow the Residential Department's remote work policies

Compensation

Depending on qualifications and experience, we believe the starting pay for this position will be $26.00 to $27/hr.

Center for Energy and Environment seeks to enrich the diversity of the CEE community and encourages applicants from a wide range of backgrounds to apply. CEE is long noted for its research, policy advocacy and programming to provide practical energy solutions for homes, businesses and communities.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)