IT User Support Specialist

1 week ago


Montpelier, Vermont, United States SunCommon Full time

IT User Support Specialist
Job Title

IT User Support Specialist

Job ID

Location

Rhinebeck, NY 12572

Other Location

Description


SunCommon is a market-leading, renewable energy company and Benefit Corporation that is fueled by the belief that everyone has the right to a healthy environment and brighter future.

Energy from the sun can power our lives and build vibrant communities. Our mission is to tear down barriers to clean energy and use our business as a force for good.
We are seeking an experienced
IT User Support Specialist to join our growing, mission-driven team based in Rhinebeck, NY.

As the IT User Support Specialist, you will assist SunCommon employees with initial set up of our systems and assigned hardware, as well as troubleshoot any technical challenges that arise.


You will work mostly remotely, but must be able to visit the Rhinebeck office on occasion to support hardware needs.

Benefits:

  • FULLY PAID medical premiums for you AND your family, as well as a significant contribution toward medical deductible expenses
  • FULLY PAID dental premiums for you and a spouse or dependent
  • 3 weeks PTO for 1st year and 4 weeks for year 2+
  • 401k with company match; and much more

What youll do as the IT
User Support Specialist:


  • Serve as the first point of contact for technical assistance and support of incoming queries and issues related to computer systems, software, and hardware
  • Support end user systems, network infrastructure, and user applications
  • Track all requests via ticket management system and follow up with users to ensure the issue is resolved
  • Provision user hardware, accessories, user accounts, and maintain and audit security permissions
  • Track user hardware inventory and proactively monitor for replacement and upgrade, including maintaining spare inventory
  • Help source new equipment and suggest standard hardware options
  • Write and maintain user support documentation for hardware and software systems
  • Basic administration of business applications
  • Work with users to determine requirements for more complex customizations, test delivered solutions, and write functional user documentation

Whats required of you:

  • Bachelor's degree in Information Technology, Computer Information Systems, or equivalent experience
  • MacOS and iOS experience, including device hardware repair, is required
  • Must have experience managing cloud platforms
  • Google Workspace and Salesforce experience is highly desired
  • Previous experience in end user support is highly desired
  • Windows experience (Windows 10, server, Office suite etc.) preferred
  • Ability to adapt to change and quickly learn new systems and technologies
  • Ability to translate user requests into functional requirements and convey technical information to non-technical users
  • Commitment to SunCommons purpose and vision

Pay: $20 - $25 per hour, based on experience

HOW WE WORK

We feel a huge responsibility to succeed, to honor our triple bottom line commitments to
People (our employees and their families, our Customers and residents of the communities where we do business),
Planet (our beloved environment and the broader globe, given climate change) and
Profit (providing capital to grow, revenue to share among our employees, and a reasonable return to our investors).

This is important work, and we have fun doing it. Innovation is fun stuff

Apply NOW for immediate consideration
Visit our website to learn more about what its like to work with us:
*SunCommon is an equal opportunity employer. We strongly encourage applications from women, people of color, ethnic minorities, LGBTQ, Spanish speaking individuals, and persons with disabilities.

#J-18808-Ljbffr

  • Montpelier, Vermont, United States Volt Full time

    This job was posted by : For more information, please see: You miss 100% of the jobs you don\'t apply forVolt is immediately hiring for Desktop Field Services Specialist in San Diego, CAPay/BenefitsAs a Desktop Field Services Specialist, you will:Must be willing to work Wednesday to Sunday work schedule.As a member of the IT End User Technology Team the...


  • Montpelier, Vermont, United States State of Vermont Full time

    This job was posted by : For more information, please see: OverviewAre you interested in coordinating large IT projects with multiple stakeholders? Do you have a passion for improving the user experience of government services? We are seeking candidates with strong communication skills and a commitment to process improvement to join our team. If you want to...


  • Montpelier, Vermont, United States National Life Group Full time

    Producer Contract Specialist Summer Intern Support ClerkThe Contracting and Licensing Intern Support Clerk will play a vital role in supporting the Contracting and Licensing team at our Vermont Campus. This position offers an overview of contract management and licensing operations within our organization, providing the intern with valuable hands-on...


  • Montpelier, Vermont, United States National Life Group Full time

    Producer Contract Specialist Summer Intern Support ClerkThe Contracting and Licensing Intern Support Clerk will play a vital role in supporting the Contracting and Licensing team at our Vermont Campus. This position offers an overview of contract management and licensing operations within our organization, providing the intern with valuable hands-on...


  • Montpelier, Vermont, United States National Life Group Full time

    Senior Payroll SpecialistAbout the Job: Looking for a detail-oriented professional to fill the position of Senior Payroll Specialist. In this role, you'll be in charge of managing payroll functions, ensuring accuracy, and compliance with regulations. If you have a strong background in payroll systems and experience handling complex processes, this might be...


  • Montpelier, Vermont, United States AAA Northern New England, AAA Careers Full time

    Branch & Insurance SpecialistIf you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment and interfacing with AAA members by providing insurance and...

  • Wellness Specialist

    1 week ago


    Montpelier, Vermont, United States State of Vermont Full time

    OverviewJoin a dynamic Wellness team and help bring our employee wellness program to the next level Apply your knowledge, skills, vision, and creativity to facilitate positive health and lifestyle changes with employees and retirees of the State of Vermont. As a Wellness Specialist, you will develop and implement health and wellness initiatives for a diverse...

  • Veteran Specialist

    1 week ago


    Montpelier, Vermont, United States U.S. Army Full time

    *ELIGIBLE FOR UP TO A $20K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.ABOUT THIS JOBTHIS POSITION REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVEAs the Unit Supply Specialist, youll be responsible for supervising and maintaining all Army supplies and equipment. Youll receive, inspect, inventory, load and unload, store, issue, and deliver all...


  • Montpelier, Vermont, United States National Life Group Full time

    As a Case Design Specialist you will work directly with agents and internal business partners to process requests for whole life, indexed universal life and universal life illustrations. Additionally, you will provide excellent customer service through written correspondence and personal contact. What You'll Find at National Life Group Competitive pay and...


  • Montpelier, Vermont, United States National Life Group Full time

    Company Description:National Life Group owns and operates a 12-room, New England style, Bed & Breakfast, at its Vermont Campus. A charming, lodging establishment, special to the National Life Group brand, we provide the best in hospitality, with lodging and full-American breakfast. This is a private, corporate establishment, servicing our VIP guests, and...

  • Grants Specialist

    1 week ago


    East Montpelier, Vermont, United States State of Vermont Full time

    Overview The Department of Forests, Parks and Recreation (FPR) is seeking two energetic, organized individuals who are passionate about outdoor recreation to join our grant programs team. The two grant specialists will provide support the administration and management of outdoor recreation grant programs. Duties will include professional-level communication,...


  • Montpelier, Vermont, United States Cognizant Full time

    This in-person position is open to any qualified applicant in the United States. This position is on-site in Montpelier, Vermont. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant's Cloud,...


  • Montpelier, Vermont, United States Cognizant Full time

    This in-person position is open to any qualified applicant in the United States. This position is on-site in Montpelier, Vermont. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant's Cloud,...


  • Montpelier, Vermont, United States Grundfos Full time

    Are you eager to join and contribute to a thriving sales team in the industrial business? Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Then we have an interesting position in Grundfos for you. What is the job about?...


  • Montpelier, Vermont, United States Grundfos Full time

    Are you eager to join and contribute to a thriving sales team in the industrial business? Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Then we have an interesting position in Grundfos for you. What is the job about?...


  • Montpelier, Vermont, United States National Life Group Full time

    Marketing Content WriterDescriptionThe Marketing Content Writer will create content that makes agents feel informed and empowers them to help clients choose the right life insurance or annuity solution. In this role, you will also support a strategic approach to creating impactful content experiences. This role will report through the Product and Sales...


  • Montpelier, Vermont, United States National Life Group Full time

    Marketing Content WriterDescriptionThe Marketing Content Writer will create content that makes agents feel informed and empowers them to help clients choose the right life insurance or annuity solution. In this role, you will also support a strategic approach to creating impactful content experiences. This role will report through the Product and Sales...


  • Montpelier, Vermont, United States National Life Group Full time

    Marketing Content WriterDescriptionThe Marketing Content Writer will create content that makes agents feel informed and empowers them to help clients choose the right life insurance or annuity solution. In this role, you will also support a strategic approach to creating impactful content experiences. This role will report through the Product and Sales...


  • Montpelier, Vermont, United States Mathematica Full time

    Mathematica Senior Business Analyst (Remote Eligible) in Montpelier , Vermont Position Description:Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs,...


  • Montpelier, Vermont, United States Highmark Health Full time

    Highmark Health Senior Data Scientist - AI Services and Platforms Montpelier , Vermont Apply Now Entirely Remote Work From Anywhere RoleWe are seeking an experienced data science specialist to join our AI Services and Platforms team and drive the development of innovative AI (generative and predictive) based solutions for our enterprise stakeholders. The...