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Material Support Assistant

1 month ago

Boston, Massachusetts, United States Boston Medical Center Full time

Under the general guidance and direction from the Manager and/or Supervisor of Materials Distribution Services performs a variety of daily tasks to ensure all clinical areas have the right medical & surgical supplies at the right time, in the right quantity and in the right bin/location. These tasks include ordering, replenishing, delivering, managing expiration dates of medical and surgical supplies for all assigned clinical areas using handheld terminals and/or manual methods. Receives packages at the receiving docks and delivers to the right locations at the right time. Helps in maintaining warehouse inventory include code carts. Works in accordance with the department standards and provides exceptional service to our customers without exceptions.

Position: Material Support Assistant

Department: Material Distribution Services, MD Operations

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Materials Support Assistant will be responsible for one or more of the following areas based on the daily assigned tasks.

Handling Medical & Surgical supplies for inpatient and outpatient departments

  • Is responsible for handling Medical and Surgical supplies for the assigned inpatient Nursing Units or outpatient departments by using the hospital inventory software on a daily basis. Detail tasks includes:
    • Puts away the supplies from primary Low Unit of Measure (LUM) vendor trolleys in to the clean utility room including Med room or any other storage area.
    • Rotates the items to ensure there is no expired item on the shelves.
    • Counts the supplies on the shelves in the clean utility rooms including Med rooms or any other storage area.
    • Orders by entering the correct count into the hospital inventory software device.
    • Uploads the orders to Host Server on a timely basis.
    • Ensures that pick for par items are picked from the warehouse shelves the same day by using inventory system.
    • Consolidates like items in the LUM totes received from vendor on a daily basis.

Receiving and delivering packages from the Receiving Docks

  • Scans in the packages (via hospital inventory Receiving and Delivery (RAD) Module) while the truck driver is unloading.
  • Creates the log sheet for all packages received for the day
  • Verifies the number of boxes before signing the acknowledgement.
  • Removes the packing slip from outside of the box or inside of the box.
  • Verifies the product against the packing slip.
  • Receives the correct quantity in inventory receiving module and writes receiver number on the packing slip.
  • Makes a copy of packing slip and tape it on the box for end user.
  • Delivers "STAT" packages immediately.
  • Puts the received box at the designated area on the rack or trolley.
  • Delivers packages based on the priority and obtains the end users signatures and printed names using Receiving and Delivery module.
  • Completes the manual delivery log sheet when RAD is not working.
  • Places processed packing slips into appropriate files for filing.
  • Notifies buyers with any problems with received merchandise to resolve issues with vendors.
  • Follows process set by individual departments based on their operational needs.
  • Signs delivery documents attesting to their correctness and adjusts document data indicating all discrepancies.
  • Communicates any receiving issue to Supervisor and/or Manager in a timely manner.

Department Standard Procedures – required for All MSAs

  • Participates in cross training in any of the above areas as assigned.
  • Provides coverage for employees who are absent/on vacation as assigned.
  • Performs all duties with a customer service focus and in accordance with the department standard procedures.
  • Represents the hospital and Materials Distribution Services Department in a professional, courteous manner in all dealings with other hospital employees, vendors, patients and visitors.
  • Responds to all requests for service through telephone, tube, and personal contact. Communicates any issues to your Supervisor/Manager.
  • Responds to beeper requests promptly and checks batteries weekly.
  • Maintains and manages inventory for code carts, intubation boxes, latex free boxes, ICU exchange carts, Endovascular cart, and CAPD carts etc.
  • Refers all unanswerable or unfulfilled requests for service to the lead MSA or MDS Manager/Supervisor.
  • Reports all stock-outs, errors and deficiencies to Supervisor/Manager.
  • Maintains cleanliness and neatness of work and lounge areas.
  • Assists in hospital emergency disaster plans.
  • Ensures that all item numbers and quantity ordered matches quantity issued when fulfilling the requisition.
  • Records all transactions either manually or into computerized information system and files documents as required.
  • Performs "over-the-counter" distribution of ancillary order processing.
  • Delivers Requisition Self Service (RSS) orders to all end users.
  • Breaks down the bulk and ensures inventory stock is placed in storage areas designated for the item.
  • Performs cycle and/or annual counts for inventories as required.
  • Operates material handling equipment.
  • Rotates inventory stock on first in, first out basis.
  • Utilizes hospital's Values as the basis for decision-making and to facilitate the division's hospital mission.
  • Follows established hospital infection control and safety procedures.
  • Orders for both NP and MP Warehouses as required/assigned.
  • Picks for all ancillary department orders as required/assigned.
  • Delivers all supplies using distribution carts.
  • Performs delivery and retrieval of specialty and disaster carts as needed.
  • Delivers Oxygen tanks as requested
  • Delivers all clean linen orders as needed.

Other Duties

  • Utilizes hospital's behavioral standards as the basis for decision making and to support the hospital's mission and goals.
  • Follows established hospital infection control and safety procedures.
  • Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
  • Performs other related duties as needed.

JOB DESCRIPTION CHARACTERISTICS

EDUCATION:

  • High school diploma or GED.

EXPERIENCE:

  • Requires at least 3 – 12 months of experience in shipping, receiving, warehouse, material handling, or maintaining inventory.

KNOWLEDGE AND SKILLS:

  • Work requires demonstrated ability to read and write English, perform basic math, and communicate well verbally and in writing.
  • Ability to perform work accurately and pay attention to details.
  • Must be able to reach, stoop, bend, and lift up to and including 60 lbs and to push up to 300 lbs unassisted.
  • Adequate visual acuity to accurately read handheld scanners.

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