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Customer Support Associate

1 month ago

Boston, Massachusetts, United States NOBULL Full time

NOBULL is a wellness community that invites and challenges individuals who aspire to be a better version of themselves physically, mentally, and emotionally. Through footwear, apparel, nutrition and a winning mentality, we provide the plays and playbook for your personal pursuit of self-improvement. Our company is comprised of a small team of bright, passionate, and hardworking individuals dedicated to making a difference in people's lives.

The Customer Support Associate is responsible for assisting in the day-to-day customer service operations for NOBULL & TB12. This involves collaborating with all third-party service providers, supporting the execution of strategies to boost customer satisfaction, and ensuring prompt resolution of customer inquiries and issues. The Customer Support Associate plays a crucial role in maintaining positive customer relationships and contributing to the business' overall success.

Responsibilities:

  • Assist in assessing and enhancing customer service processes to improve efficiency and effectiveness
  • Work with other departments to address customer concerns and optimize service delivery
  • Monitor customer support metrics, including response times, resolution rates, and satisfaction scores, and support initiatives to improve performance
  • Contribute to support strategies aimed at elevating customer satisfaction and refining the overall customer experience
  • Help maintain customer support policies, procedures, and training materials to ensure uniformity and excellence in service delivery
  • Ensure prompt and accurate resolution of customer inquiries, complaints, and issues
  • Support customer interactions to ensure the delivery of high-quality service
  • Collect and share customer feedback to help drive internal improvements
  • Stay informed about industry trends and customer support best practices and suggest innovative solutions to meet evolving customer needs

Qualifications:

  • Bachelor's degree in business, management, or a related field (preferred but not required)
  • 1-2 years relevant experience
  • Experience in customer service or a related field
  • Strong communication skills
  • Good problem-solving and decision-making abilities
  • Familiarity with customer service software and technologies
  • Customer-centric mindset with a focus on continuous improvement
  • Resourceful and Proactive
  • Team Player that brings positive energy to the team

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