Patient Services Representative

2 weeks ago

Minneapolis, Minnesota, United States Twin Cities Orthopedics Full time

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.

This is a part-time (0.9FTE) position working Monday - Friday approx. 5:30am - 1:30pm out of our Plymouth Orthopedic Surgery Center.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

About this position:

  • Greet and register surgery patients. Obtain all appropriate insurance information and signatures from patients at the time of registration
  • Verify all patients' insurance is accurately updated
  • Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery
  • Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed
  • Responsible for all patient chart preparation and break down of charts
  • Assists with patient pre-operative phone calls and surgery scheduling
  • Responsible for monitoring fax machine for filing operative reports, pathology reports etc.
  • Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the surgical experience
  • Accountable for reporting occurrences through the center's established reporting process related to employee and/or patient/visitor events
  • Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor)
  • Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements
  • Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources
  • Any and all other duties as assigned
Education and Experience Requirements:
  • High School diploma/GED or equivalent
  • Medical terminology knowledge preferred
  • Customer Service experience
  • Administrative or Medical Office experience preferred
  • Current certification in basic CPR for Healthcare Professionals (BLS) or completed upon hire.
To remain compliant with CMS regulations, all ASC employees are to be fully vaccinated for COVID-19 unless they have a company approved medical or sincerely held religious belief exemption on file. Beginning February 28, 2022, new employees will be required to have completed their full COVID-19 vaccine series prior to starting employment and submit proof of vaccination.

Essential Requirements:

Ability to:
  • Comply with company policies, procedures, practices, and business ethics guidelines.
  • Complete job-required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance.
  • Work in the clinic, office, or surgery center during business hours
  • Travel independently throughout the clinic, office, or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods may be required.
  • Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
  • Communicate and interact respectfully and professionally.
  • Prioritize workload while being flexible to meet the expectations of the daily operations.
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
  • Understand and execute a variety of instructions.
  • Effectively operate equipment and communicate on and operate the phone system.
  • Work independently with minimal supervision
  • Travel to other work locations, if required
Performance Expectations - i-Health's Core Values:
  • Integrity - Do the right thing and take responsibility for what you do and say.
  • Service - Consistently contribute to deliver an exceptional experience.
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations.
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness.
  • Teamwork - Be a part of the whole; support each other positively.
Environmental Conditions:
  • surgery center setting
Notes
  • Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
  • This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.

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