Patient Access Representative Senior

2 weeks ago


Minneapolis, Minnesota, United States Allina Health Full time
Number of Job Openings Available:
1
Date Posted:
May 21, 2024
Department:
Revenue Cycle Management Registration Mercy
Shift:
Day/Evening (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
28
Union Contract:
SEIU-4-Mercy Service Workers
Weekend Rotation:
Other
Job Summary:
Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data for complex billing situations and enters information into the electronic medical record.
Key Position Details:
  • 28 hour/week position
  • Day/Evening
  • 10AM - 6:30PM Every other Weekend Rotation
  • Benefit eligible
  • SEIU Represented Role
Training is required Monday through Friday 8:00 AM - 4:30PM for the first 3 weeks. After training, schedule may be scheduled between the following
  • Monday -Thursday 330p-12a, Fri 130p-10p
Job Description:
Principle Responsibilities
  • Greets and welcomes patient in person.
    • Collects demographic and insurance information.
    • Checks in and interviews patient to complete appropriate paperwork.
    • Directs patient to their appointment or procedure.
    • Documents any issues and resolutions in electronic medical record.
    • Uses resources, tools and procedure to complete registration for complex accounts.
    • May assist in scheduling add-on appointments.
  • Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations.
    • Obtains cost information and explains information to patient if necessary.
    • Collects co-pay or deductibles.
    • Assists and counsels patient with application process for available financial assistance programs.
  • Provides technical or functional direction for employees.
    • Mentors new staff.
  • Uses resources, tools and procedures to complete accounts in assigned work queues.
  • Assists patient in completion of request for information forms and submits to appropriate department.
    • Other duties as assigned.
Job Requirements
  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • Associate's or Vocational degree preferred
  • 2 to 5 years of revenue cycle or healthcare insurance experience required and
  • 2 to 5 years of customer service experience required and
  • 0 to 2 years of experience using computer including an electronic medical record, Microsoft Word, Excel and Outlook required and
  • 0 to 2 years of general office experience required and
  • 0 to 2 years of experience as a Patient Access Representative required
  • Certified Application Counselors State of Minnesota - MNSure Licensure upon hire preferred
Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently

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