Administrative Associate

3 weeks ago

Princeton, New Jersey, United States Hamilton Jewelers Full time

The Administrative Associate functions as both a back-of-house support position and a front-of-house client-facing assistant. The Administrative Associate must be an effective multi-tasker, and is also responsible for representing the Hamilton brand through our Core Values in their day-to-day responsibilities.

This position may be required to work weekends, some holidays, and peak sales periods.

Responsibilities

  • Answer incoming phone calls and direct calls to the appropriate associate or department. Ensure proper flow of correspondence for all messages through the store.
  • Initiate mail flow distribution through the store.
  • Engage in clerical duties such as acquisition of supplies, clerical duties, and point-of-sale duties.
  • Help coordinate and optimize the shipping and distribution process between corporate headquarters, customers, and stores. Review and assure adherence to proper shipping insurance procedures.
  • Assist with sales fulfillment process including, ringing sales, running customer credit cards, processing checks, handling cash, giftwrapping, New Purchase Certificate (NPC) creation, and activating warranties.
  • Engage clients who are waiting for assistance from specific associates or on specialized products.
  • Attend regularly-scheduled staff training meetings, in-store vendor trainings, and monthly product trend sessions to ensure development and contributions to team and store success.
  • Various other administrative functions relating to support of sales and revenue process.

Skills

  • Excellent verbal and written communication skills.
  • Ability to stay calm in high-pressure or fast-moving situations, both behind the scenes and in front of clients.
  • Strong organizational skills.
  • Ability to work both independently and collectively with team members as needed.
  • Ability to handle and work with small, high-value merchandise.
  • Proficiency in Point of Sales (POS) systems and Microsoft Suite.

Education & Experience

  • High school diploma or equivalent (GED) and 1 year of relevant experience with administrative work or in retail inventory positions.
  • Experience in high-end jewelry or luxury environments.
  • Administrative experience in a fast-paced environment.
  • Experience working in back offices or inventory offices for multi-store or multi-location retail companies.

Physical Requirements

  • Physical activity not limited to: reading, writing, walking, walking up and down stairs, standing, sitting, kneeling, lifting up to 25lbs.

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