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Bilingual Case Manager

3 months ago

Highland Park, Illinois, United States RCHP-AHC Reformed Church of Highland Park Affordable Housing Corp. Full time

_I-RISE Case Manager - Refugee Resettlement - R&P Program - Interfaith-RISE - Reformed Church of Highland Park Affordable Housing Corporation_

Position Description


The Case Manager provides case management to refugee families, inclusive of pre-arrival planning through the first 90 days of core services, and services to longer-term resettlement clients.

The Case Manager will be responsible for collaborating with service directors to ensure clients work toward achieving their goals and attaining self-sufficiency.

Case managers will be assigned to either Reception and Placement, Refugee Support Services, Matching Grant or Refugee Cash Assistance.

Compensation
This position is 40 hours/week at $47,500/year plus health insurance and benefits.

Responsibilities

  • Administer the R&P/MG program to IRISE clients.
  • Assist with maintaining case files as required by each program and assure compliance in line with auditing/monitoring.
  • Assist with training and onboarding of new R&P/MG staff as needed.
  • Prepare/Assist with submission of reporting with program director including.
  • MG Self-Sufficiency 180th/240th.
  • Daisy Period Reports.
  • Monthly/Quarterly/Yearly Reports as needed.
  • Ensure file compliancy at 30/90 days from DOA for all R&P clients.
  • Provide guidance to case managers regarding file and case note compliancy, and ensure revisions are completed in a timely manner.
  • Meet timelines and deadlines related to supporting systems and employee compliance.
  • Assure that regular case management meetings are scheduled with clients (minimum of once per month). Conducting client checkins as needed to assure compliance and quality service.
  • Serving as the first pointofcontact for client issues/complaints and reporting to program director as needed for further followup.
  • Provide direct supervision/regular meetings with R&P/MG Staff.
  • Assist with housing coordinator for R&P arrivals.
  • Hold a small caseload on an as needed basis for high maintenance cases.
  • Driving to sites to conduct regular visits.
  • Moving items and assisting with setups.
  • Assisting with handling various amounts of cash and following proper procedures.
  • Working with clients that speak varying languages.
  • Ability to use translation apps to regularly communicate with clients.
  • Other tasks as assigned

Qualifications

  • Master's degree in social work or equivalent work experience.
  • Excellent written and oral communication skills.
  • Experience working with diverse populations, including nonEnglish speaking clients, and individuals from various faith, cultural, and social backgrounds.
  • Ability to multitask and creatively problem solve, and ability to work in a fastpaced and vibrant environment required.
  • Bilingual speakers preferred.