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Clinical Support Specialist

3 months ago

Palo Alto, California, United States Varian Medical Systems Full time

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

  • Management of incoming customer support requests regarding Varian's Oncology products.
  • The qualified candidate will be an analytic problem solver who is capable of recommending solutions/corrective actions to customer application questions.
  • Ability to clinically assess situations/issues and determine appropriate escalation path.
  • Works as an integral member of the complaint process, and communicates relevant information to the customer as appropriate.
  • May also provide customer training, demo support at Trade Shows and for the Varian Sales organization, as well as formulate and review written customer support training materials
  • Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position.
  • Many VMS clients require VMS employees and representatives to meet certain "Vendor Credentialing" requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.

Minimum Required Skills and Knowledge:

  • Clinical Radiation experience essential.
  • Commissioning Linear accelerators Commissioning Radiotherapy treatment planning systems Calibration and quality assurance of imaging systems and for Linear accelerators.
  • Experience in IGRT, IMRT, VMAT, SBRT, HDR, brachytherapy Treatment planning execution and oversight
  • Must have strong troubleshooting, analytic, and problem-solving skills.
  • Works effectively in teams.
  • Self-directed.
  • Demonstrates ability and work under pressure situations.
  • Must be able to multitask, be organized.
  • Other Desired Skills and Knowledge: Strong customer service skills
  • Required Certifications and Training: Must have a Master's degree in Medical Physics or international equivalent
  • Obtains and completes LMS training plan specific to assigned responsibility.
  • Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to:
    • Proof of valid identification (photo, driver's license, SSN)
    • Criminal background checks
    • Drug screens
    • Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
    • Annual TB testing
    • Healthcare trainings
  • Experience Level with Business Tools: Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
  • Knowledge Mastered 60-80% within the defined professional scope.
  • Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Job Complexity: Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Exercises independent judgment and discretion in solving complex business problems.
  • Interaction: Networks with key contacts outside own area of expertise.
  • Supervision: Determines methods and procedures reviewed by others on new assignments and may coordinate activities of other personnel (Team Lead).
  • Typical Education and Experience: Minimum of Master's Degree in Medical Physics or related field, required 7-9 years of work experience or in a clinical application related occupation. ABR certified a plus.
  • Minimum 5 years in the job role.

#LI-CORP1

Position must have full access to Varian client sites to perform the essential functions of this position. Many clients require Varian employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

Privacy Statement

Equal Employment Opportunity Statement

Varian is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Varian follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here.

The base pay range for this position is

Min $108,100 - Max $194,700

The pay wage range shown is based on the job posting's primary location. Actual compensation packages are based on a wide array of factors, including but not limited to skill set, experience, certifications, and location.