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Learning Specialist

3 months ago

Plano, Texas, United States FinThrive Full time

About FinThrive

FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit

Impact you will make

Join the leading healthcare educational-technology firm redefining healthcare industry education. At this very exciting time in our history, with unprecedented market drivers sparking change throughout the health care industry, we are seeking an experienced Learning Specialist to join our team of professionals and oversee product adoption.

This position will empower you to make an impact on one of the world's most progressive organizations by allowing you to thrive in an entrepreneurial and fast-paced environment.

What you will do

  • Coordinate product launches with customers to ensure adoption and utilization metrics are monitored regularly and proactively communicated to customers
  • Develop/revise customized training plans and conduct onsite and virtual training sessions
  • Educate customers regarding content offerings, functionality, deployment and best practices for future educational needs
  • Field customer questions and investigate issues
  • Gather customer stories and case studies related to positive FinThrive Education use and outcomes
  • Collaborate with Sales and Customer Success regarding contract renewals
  • Stay up-to-date with changing payer rules, government regulations, coding standards, industry technology, revenue cycle roles and responsibilities, and key performance indicators in both facility and provider environments

What you will bring

  • 5+ years of C-level customer engagement experience
  • Previous coding, clinical, revenue cycle, and/or patient access experience
  • Revenue cycle experience
  • Highly organized and detail-oriented skillset
  • Computer proficiency with various Microsoft Office products
  • Proven ability to thrive in a fast-paced setting
  • Exceptional customer engagement skills
  • Strong project management skills with excellent follow-through
  • Ability to learn new systems and software quickly and effectively
  • Goal-oriented work ethic
  • Travel required: Up to 75% depending on customer need

What we would like to see

  • Bachelor's and/ or Master's degree
  • Clinical experience
  • 1+ years of experience conducting onsite and virtual training sessions

FinThrive's Core Values and Expectations

  • Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of courage, authenticity, respect, excellence, and service, operates effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seeks out continuous feedback and learning opportunities
  • Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
  • Must occasionally lift and/or move up to 15 pounds
  • Must be able to talk, listen and speak clearly on telephone or video calls
  • Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress
  • Work environment: The noise level in the work environment is usually minimal
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

FinThrive's Core Values and Expectations

  • Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
  • Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO

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