Software Support Learning and Development Specialist

2 days ago


Plano, Texas, United States RealManage Full time
Software Support Learning & Development Specialist

CiraConnect is seeking a highly skilled Software Support Learning & Development Specialist to join our growing Support team. As part of this team, you will be responsible for providing technical support and assistance to our clients, resolving software-related issues, and optimizing the use of our products.

Key Responsibilities:
  • Become a subject matter expert on our products, educating about the features and functionality of the software application.
  • Provide technical support and assistance to internal and external users experiencing application-related issues, inquiries, or challenges.
  • Apply instructional design theories and models to create effective learning experiences.
  • Design comprehensive training curriculums that cover all necessary aspects of using the software for various audiences and user groups.
Requirements:
  • Strong interest and background in technology.
  • Proven experience in providing technical or customer support and troubleshooting complex issues.
  • Experience creating knowledgebase, learning, and/or reference content and materials.
  • Knowledge of instructional design, adult learning, and content development principles and practices.
  • Strong writing skills with experience in creating clear, concise, and professional technical documentation.
Preferred Qualifications:
  • Bachelors degree in a technology or education field.
  • Experience with software testing, quality assurance, or software development teams.
  • Proficiency and experience with graphic design tools (e.g., Adobe Creative Suite, Canva, etc.)
  • Proficiency and experience with eLearning development tools and video editing software (e.g., Articulate, Captivate, Camtasia, etc.)
Benefits:
  • Starting at $65,000, depending on education, skills, and experience.
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and Disability Insurance
  • HSA (Required High Deductible Medical Plan to be eligible)
  • FSA
  • Education Reimbursement
  • 401K matching
  • Employee Assistance Program (EAP)
  • 11 paid Holidays


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