Technical Printer Support Representative

3 weeks ago

Chesapeake Virginia, United States Canon Info Technology Services Full time

About the Role:
Become a

Canon Laser Printer Guru:
Help Customers & Conquer Challenges (Remote Work Available)

Do you thrive on troubleshooting and have a passion for helping others? Join our team of tech pros and become a hero for Canon customers Canon ITS is looking for highly skilled, courteous, and friendly technical support professionals for our Laser Printer Department

In this role, you'll:

  • Become the goto expert: Diagnose and resolve a variety of laser printer issues, leaving customers happy with "first call resolution."
  • Be a champion of communication: Clearly explain technical concepts to customers in a friendly and courteous manner.
  • Embrace teamwork: Collaborate with colleagues to ensure every issue is resolved efficiently.

Why You'll Love Working at Canon:

  • Remote work flexibility: Enjoy the freedom and convenience of working from home
  • Schedule your way: Choose a work schedule that fits your lifestyle
  • Invest in your future: Grow your skills with paid orientation, training, and tuition reimbursement
  • Be rewarded: Competitive hourly pay ($15.00–$15.53 per hour + shift differential and Total Care incentives)
  • Great Benefits: A comprehensive benefits package (medical, dental, vision, 401(k), and more)

Your Impact:

In this exciting role, you'll:

  • Provide positive and professional support via phone, email, and chat, ensuring happy customers every step of the way.
  • Analyze complex laser printer issues, troubleshoot like a pro, and recommend winning solutions.
  • Become a master of our software and network tools, resolving customer inquiries quickly and efficiently.
  • Juggle customer interactions and team collaboration seamlessly to expedite call resolution.
  • Make sound business decisions that benefit both Canon and the customer.
  • Document interactions clearly in our userfriendly applications for future reference.
  • Guide customers using our Total Care approach, helping them make informed purchase decisions and complete smooth online orders.

About You:

The Skills & Expertise You Bring:

  • High school diploma or equivalent
  • Customer Service experience
  • Techsavvy: Proficient in PC operating systems (Windows/Mac), web navigation, email, and instant messaging tools
  • Keyboarding and MS Office proficiency are a must
  • Ability to thrive in a fastpaced environment, multitask, prioritize, and solve problems
  • Communicate clearly (written & verbal) and actively listen
  • Manage your time effectively and ensure consistent attendance and reliability
  • Reliable highspeed internet and a quiet work environment are essential


Great news This is a remote-based position open to talented individuals across 18 states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Massachusetts, New Mexico, North Carolina, New York, Ohio, Oklahoma, Tennessee, Virginia, and West Virginia.

Ready to put your skills to the test and make a real difference? Apply today

Company Overview:
Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse.

Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.

Statement of Policy on Equal Employment Opportunity


Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists.

Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities.


Canon's policy is to:


Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.

Base decisions on employment so as to further the principle of equal employment opportunity.


Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.


Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.

Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation

Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities.

If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at (phone number removed), Eastern time from within the US.

For all other reasonable accommodation requests, please call (phone number removed).

You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.

Pay Transparency Policy Statement


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Canon ITS is a tobacco-free work environment.

Notice to Recruiting Firms/Agencies

Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency.

Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

To read more about employment discrimination protections under federal law,

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