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Helpdesk Administrator, IT

3 months ago

Salt Lake, Utah, United States Innova Solutions Full time
Innova Solutions is immediately hiring for a Helpdesk Analyst

Full time Contract
As a Helpdesk Analyst, you will:

Minimum 2 years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.

Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years.
Address client requests and issues via phone or email.
Provide world class quality of service to our clients throughout the resolution process.
Maintain effective documentation by regularly reviewing and updating knowledgebase content.
Zoom, SharePoint, Mac, Unix, Voice, Mobile and others.

For our Asia language support team, hours of operation would match with region of support based on language spoken.

~ Experience with Zoom, Lync, Skype, WebEx, Troubleshooting Windows LAN WAN Citrix/VMware/VDI/Virtualization, Mobile OS (iOS/Android) application troubleshooting. This role requires ~1 weekend a ~month availability.
WEEKLY Schedules Monday-Friday
WEEKEND Schedules - Monday/Tuesday and Saturday/Sunday - 4 days at 10 hours per day:
Qualified candidates should APPLY NOW for immediate consideration Pay Range*: $23-$25 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.

Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
One of the Largest Certified MBE Companies in the NMSDC Network (2022)

Website :

Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or
. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.