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Senior Executive Host
3 months ago
Welcome to an exciting opportunity at Potawatomi Hotel & Casino
In this vibrant environment, ensuring top-notch guest service is our priority. As a Senior Executive Host who speaks Vietnamese fluently, you'll bring your passion for guest service, excellent organizational skills, and team player attitude to the table. Your role is crucial in maintaining our high standards of service and integrity.
Principal Duties and Responsibilities (*Essential)
- *Assist VIP Services Management with onboarding and training team members.
- *Maintain consistent department policies.
- *Build relationships with guests, focusing on Vietnamese-speaking players to enhance revenue.
- *Acquire new players and offer complimentary services to drive revenue growth.
- *Exceed guest expectations through personalized service.
- *Monitor player activity and promote play through various channels.
- *Collaborate with different casino departments for ultimate guest satisfaction.
- *Maintain confidentiality and security of player accounts.
- *Provide feedback on guest preferences to management.
Job Qualifications
- High school diploma and 5 years of experience in related fields required.
- Proficiency in Vietnamese and casino experience required.
- Office skills including Microsoft Office knowledge required.
- Must handle confidential information with discretion.
- Ability to communicate effectively and work irregular hours.
- Flexible to travel as needed.
Working Conditions
Noise level varies and facility is not smoke-free.