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Publisher Technical Account Management, Digital Enablement

3 months ago

Wayne, Pennsylvania, United States IQVIA Full time
Job Description

IQVIA's Digital Enablement Center of Excellence powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry.

The Publisher Team is a growing team of innovative leaders who are solutions oriented with strong relationship building skills. Together we build trusted publisher partnerships, where we provide strategic offerings and optimizations resulting in mutual wins as well as outstanding performance. We look for innovative, proactive, tech-savvy, detail-oriented, consultative people who strive to build strong partnerships on a foundation of trust and excellent customer service. If you are driven to provide outstanding results for your clients by providing strategic solutions and want to join one of the fastest growing technology companies, we'd love to hear from you.

The Publisher Account Manager will help onboard, manage, and grow publisher partner relationships, and provide support to the clients of the IQVIA Publisher Suite. This individual will work closely with publisher development, sales, client services and product and engineering teams to implement and grow the usage of the IQVIA platform within publisher organizations.

Essential Functions:

  • Maintain, develop and grow existing publisher partner relationships
  • Manage all day-to-day operations associated with publisher partners
  • Build solid customer relationships and serve as a point person for customer inquiries
  • Manage the technical deployment (including tag-based or header bidding integrations) and on-boarding of new clients
  • Train clients on the platform, encourage the adoption of new features and provide feedback internally on client needs
  • In-depth understanding of publisher KPI's and provide valuable solutions surrounding publisher monetization strategy, and IQVIA product adoption
  • Manage key publisher information such as revenue tracking, platform usage, and growth opportunities (i.e. inventory expansion)
  • Troubleshoot and uncover publisher issues & issues in the endemic marketplace around campaign delivery, revenue, fill rate, etc.
  • Identify growth opportunities with existing publishers to grow publisher monetization efforts
  • Develop and present publisher QBRs / ABRs
  • Actively QA product deployments across all publisher partners
  • Assist sales and publisher development teams on maintenance of ad campaigns and communicate between groups on opportunities sold
  • Work closely with the Publisher Development, Product, Engineering, Finance, and Marketing teams

Qualifications:

  • 5 years of account management, publisher management, customer support and/or ad operations experience;
  • 2 years in programmatic advertising, with hands-on experience managing client campaigns.
  • Desire to work in a rapidly growing department, and the ability to work in fast-paced, ever-changing environments
  • Experience troubleshooting technical issues and providing meaningful solutions and optimizations to clients to grow assigned account
  • Highly motivated, energetic, desire to grow, ambitious
  • Exceedingly organized and extreme attention to detail, and flexible personality - able to adapt to changing priorities
  • Strong verbal and written communication skills; confidence in presenting to clients
  • High proficiency with Word, Excel and PowerPoint
  • Bonus Points For: Basic knowledge of HTML and JavaScript

#digitalenablement

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

The potential base pay range for this role, when annualized, is $89, $134, The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.