Current jobs related to Help Desk Manager - Pittsburgh, Pennsylvania - EverStaff

  • Front Desk Manager

    7 days ago

    Pittsburgh, Pennsylvania, United States Concord Hospitality Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at Concord Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out experience, and maintaining a clean and welcoming...

  • Service Desk Team Lead

    4 days ago

    Pittsburgh, Pennsylvania, United States Allegheny County Department of Human Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Team Lead to join our team at the Allegheny County Department of Human Services. As a key member of our Technology Support Services team, you will be responsible for leading and overseeing the successful operation of our customer support call center.Key ResponsibilitiesProvide leadership...

  • Help Desk Agent

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Fresh Form Draft Full time

    Job Summary:Fresh Form Draft is seeking a highly skilled and customer-focused Call Center Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers through various communication channels.Key Responsibilities:Respond to and resolve customer inquiries and issues...

  • Front Desk Associate

    2 weeks ago

    Pittsburgh, Pennsylvania, United States Fairfield Pittsburgh Airport Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Fairfield Pittsburgh Airport. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key Responsibilities:Guest...

  • Front Desk Representative

    3 weeks ago

    Pittsburgh, Pennsylvania, United States IHG Full time

    Job SummaryWe are seeking a skilled and friendly Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest transactions, and ensuring a seamless check-in and check-out experience.Key...

  • Front Desk Associate

    2 weeks ago

    Pittsburgh, Pennsylvania, United States Snap Fitness Full time

    Front Desk Attendant OpportunityAre you passionate about the fitness industry and looking for a supplemental income opportunity? Snap Fitness of Etna & McKnight has an exciting front desk attendant position available.Key Responsibilities:Signing new memberships and providing exceptional customer serviceAnswering phone and member inquiries, and providing...

  • Front Desk Representative

    6 days ago

    Pittsburgh, Pennsylvania, United States dandbcareers Full time

    Job Title: Front Desk/HostJob Summary:We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be responsible for delivering an unparalleled Guest experience through exceptional customer service, game rentals, and merchandise sales.Key Responsibilities:Provide a warm and welcoming...

  • Front Desk Representative

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests and process check-ins and check-outs in a friendly...

  • Front Desk Representative

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Blue Sky Hospitality Solutions Full time

    About the Front Desk RepresentativeWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Blue Sky Hospitality Solutions. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.The ideal candidate will possess a...

  • Front Desk Associate

    4 days ago

    Pittsburgh, Pennsylvania, United States Snap Fitness Full time

    Front Desk Attendant OpportunityAre you passionate about the fitness industry and looking for a supplemental income opportunity? Snap Fitness of Etna & McKnight is seeking a Front Desk Attendant to join our team!Responsibilities:Signing new memberships and answering phone and member inquiriesProviding tours to prospects and ensuring a positive member...

  • Front Desk Representative

    2 weeks ago

    Pittsburgh, Pennsylvania, United States Blue Sky Hospitality Solutions Full time

    About the Front Desk Agent RoleWe're seeking a highly skilled and customer-focused Front Desk Agent to provide exceptional service to our guests. As the first point of contact, you'll be responsible for maintaining a warm and welcoming atmosphere, ensuring a seamless check-in and check-out experience.Key Responsibilities:Greet and register guests, verifying...

  • Front Desk Coordinator

    1 day ago

    Pittsburgh, Pennsylvania, United States Crown and Raine Full time

    Front Desk ReceptionistWe are seeking a highly skilled and organized Front Desk Receptionist to provide exceptional customer service and administrative support to our team at Crown and Raine.The ideal candidate will possess excellent communication skills, be able to multitask with ease, and have a strong attention to detail.Key Responsibilities:Manage front...

  • Care Management Representative

    4 weeks ago

    Pittsburgh, Pennsylvania, United States Help At Home Full time

    Help at Home is seeking a Client Care CoordinatorHelp at Home stands as the foremost provider of exceptional support services for seniors and individuals with disabilities. Our mission is to empower our clients to maintain their independence in the comfort of their homes while ensuring their safety away from high-risk environments.As a leader in the home...

  • Front Desk Supervisor

    7 days ago

    Pittsburgh, Pennsylvania, United States Concord Hospitality Full time

    Role SummaryWe are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesGuest Service: Provide top-notch service...

  • Front Desk Representative

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Cambria Hotel Pittsburgh Downtown Full time

    Job SummaryCambria Hotel Pittsburgh Downtown is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.Key ResponsibilitiesGuest Registration: Greet and...

  • IT Service Desk Specialist

    2 weeks ago

    Pittsburgh, Pennsylvania, United States Chicken of the Sea Full time

    About the Role:We are seeking a highly skilled and motivated IT Service Desk Specialist to join our team at Chicken of the Sea. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, resolving IT issues, and ensuring a high level of customer satisfaction.Key Responsibilities:End-User...

  • Front Desk Ambassador

    4 days ago

    Pittsburgh, Pennsylvania, United States Faros Property Management LLC Full time

    Job SummaryWe are seeking a highly skilled and professional Front Desk Concierge to join our team at Faros Properties. As a key member of our community, you will be responsible for providing exceptional customer service to residents, guests, and team members.Key ResponsibilitiesManage front desk operations, including responding to inquiries, resolving...

  • IT Service Desk Analyst I

    2 weeks ago

    Pittsburgh, Pennsylvania, United States North American Dental Group (NADG) Full time

    About North American Dental Group (NADG)NADG is a leading dental services organization in the United States, with a network of over 240+ dental practices across 15 states and 25 regional markets. Our entrepreneurial culture and commitment to patient care make us a dynamic and innovative industry leader.Job SummaryWe are seeking a highly skilled IT Service...

  • Front Desk Supervisor

    1 day ago

    Pittsburgh, Pennsylvania, United States Hilton Garden Inn Pittsburgh University Place Full time

    {"title": "Front Desk Supervisor", "description": "Opportunity OverviewAs a Front Desk Supervisor at Hilton Garden Inn Pittsburgh University Place, you will play a key role in ensuring exceptional guest experiences. Your responsibilities will include supervising front desk operations, interviewing and training associates, and resolving guest complaints and...

  • Front Desk Representative

    2 weeks ago

    Pittsburgh, Pennsylvania, United States Cambria Hotel Pittsburgh Downtown Full time

    About UsCambria Hotel Pittsburgh Downtown is a dynamic and growing company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering outstanding service.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to...

Help Desk Manager

3 months ago

Pittsburgh, Pennsylvania, United States EverStaff Full time
Job Description

Everstaff is seeking a Help Desk Manager, to join a prominent client we have in Pittsburgh. In this role, you will be responsible for overseeing the day-to-day operations of our technical support team. You will lead a team of support specialists to ensure timely and effective resolution of technical issues encountered by our customers or internal staff. The ideal candidate will possess strong leadership skills, technical expertise, and excellent communication abilities.

Benefits and Pay to be discussed during interview process

Key Responsibilities:
  • Lead, mentor, and motivate a team of help desk support specialists.
  • Provide guidance and direction to team members to ensure efficient resolution of technical issues.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Foster a positive and collaborative work environment.
  • Oversee the handling of incoming technical support requests via phone, email, or ticketing system.
  • Ensure that all support tickets are assigned, prioritized, and resolved in a timely manner.
  • Escalate complex issues to appropriate teams or higher management as needed.
  • Monitor support queues and ensure adequate coverage during peak times.
  • Continuously evaluate and improve help desk processes and procedures to enhance efficiency and customer satisfaction.
  • Implement best practices for incident management, problem resolution, and knowledge management.
  • Identify recurring issues and work with other teams to address root causes.
  • Coordinate training sessions to ensure that support specialists are equipped with the necessary skills and knowledge to effectively resolve technical issues.
  • Keep team members updated on new products, features, and technologies.
  • Encourage ongoing learning and professional development within the team.
  • Generate regular reports on help desk performance metrics, including ticket volume, resolution times, customer satisfaction, and team productivity.
  • Analyze trends and identify areas for improvement based on data-driven insights.
  • Present findings and recommendations to upper management.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Proven experience in a help desk or technical support role, with at least 5 years in a supervisory or managerial capacity.
  • Strong leadership and team management skills, with the ability to inspire and motivate team members.
  • Excellent problem-solving and troubleshooting abilities.
  • Proficiency in help desk software and ticketing systems.
  • Solid understanding of ITIL framework and IT service management best practices.
  • Outstanding communication skills, both written and verbal.
  • Ability to work well under pressure and prioritize tasks in a fast-paced environment.
  • IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified Professional) are a plus.
If you feel you have the above qualifications, please apply and an interview will be scheduled for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)