Current jobs related to Client Advocate - Chicago, Illinois - Willis Towers Watson

  • Insurance Client Advocate

    2 weeks ago

    Chicago, Illinois, United States WTW Full time

    Job SummaryWe are seeking a highly skilled and experienced Insurance Client Advocate to join our team at WTW. As an Insurance Client Advocate, you will be responsible for delivering exceptional client service and building strong relationships with our clients.Key ResponsibilitiesRetain existing book of business and develop and strengthen client...

  • Associate Client Advocate

    1 week ago

    Chicago, Illinois, United States WTW Full time

    Job Title: Associate Client AdvocateThe Associate Client Advocate plays a critical role in delivering exceptional client experiences, driving business growth, and fostering strong relationships with clients. This position requires a unique blend of technical expertise, business acumen, and interpersonal skills.Key Responsibilities:Retain existing client...

  • Associate Client Advocate

    2 days ago

    Chicago, Illinois, United States WTW Full time

    Job Title: Associate Client AdvocateThe Associate Client Advocate plays a critical role in delivering exceptional client experiences, driving business growth, and fostering strong relationships with clients. This position requires a unique blend of technical expertise, business acumen, and interpersonal skills.Key Responsibilities:Retain existing client...

  • Associate Client Advocate

    1 week ago

    Chicago, Illinois, United States WTW inc. Full time

    Job SummaryWe are seeking a highly skilled Associate Client Advocate to join our team at WTW inc. The successful candidate will be responsible for delivering exceptional client experiences, developing and strengthening client relationships, and identifying opportunities to maximize profitability.Key ResponsibilitiesRetain existing client relationships and...

  • Client Success Advocate

    1 month ago

    Chicago, Illinois, United States UPshow Full time

    UPshow is transforming the landscape of digital engagement in commercial spaces by integrating premium sports and entertainment content with innovative marketing solutions. Our platform is designed to provide business owners with unparalleled control over their content, ensuring that their displays serve as dynamic tools for engaging and understanding their...

  • Client Advocate

    4 weeks ago

    Chicago, Illinois, United States Active Visions Full time

    Job SummaryWe are seeking a compassionate and dedicated Caregiver to join our team at Active Visions. As a Caregiver, you will play a vital role in providing support and assistance to individuals who require help with daily activities.Key ResponsibilitiesProvide personalized care and support to clients, promoting independence and well-being.Assist clients...

  • Client Advocate

    4 weeks ago

    Chicago, Illinois, United States Active Visions Full time

    Job SummaryWe are seeking a dedicated and compassionate Caregiver to join our team at Active Visions. As a Caregiver, you will play a vital role in providing support and assistance to individuals who require help with daily activities.Key ResponsibilitiesProvide personalized care and support to clients, promoting independence and well-being.Assist clients...

  • Bilingual Clinician

    3 weeks ago

    Chicago, Illinois, United States National Youth Advocate Program Full time

    About the RoleWe are seeking a highly skilled and compassionate Bilingual Clinician to join our team at the National Youth Advocate Program. As a key member of our clinical services team, you will play a critical role in providing high-quality mental health services to vulnerable youth and their families.Key ResponsibilitiesProvide individual, group, and...

  • Client Success Advocate

    2 weeks ago

    Chicago, Illinois, United States Achilles Financial, LLC Full time

    About the RoleAchilles Financial, LLC is seeking a highly skilled Client Success Representative to join our team. As a Client Success Representative, you will be responsible for building and sustaining strong relationships with clients, leveraging emotional intelligence to understand and meet diverse client needs, and adapting swiftly to client feedback and...

  • Adult Advocate

    3 days ago

    Chicago, Illinois, United States Family Rescue Full time

    Job Title: Adult AdvocateFamily Rescue is seeking a dedicated and compassionate Adult Advocate to join our team. As an Adult Advocate, you will play a vital role in providing support and services to adult victims of domestic violence.Key Responsibilities:Provide individual and group counseling, including conducting weekly support groups.Develop and implement...

  • Client Success Advocate

    1 month ago

    Chicago, Illinois, United States UPshow Full time

    About UPshow:UPshow is transforming the landscape of commercial entertainment by integrating exclusive high-quality sports and entertainment content with innovative marketing solutions. Our focus on premium offerings ensures that businesses can engage their customers in a meaningful way, turning screens into powerful tools for interaction and insight.Role...

  • COA Advocate

    4 days ago

    Chicago, Illinois, United States Anixter Center Full time

    Job Title: COA AdvocateWe are seeking a highly motivated and compassionate COA Advocate to join our team at Anixter Center. As a COA Advocate, you will work directly with the Deaf, DeafBlind, and Hard of Hearing communities, providing advocacy, support, crisis intervention, problem-solving, short-term counseling, information, referral, education, and...

  • Client Success Advocate

    1 month ago

    Chicago, Illinois, United States Upshow Media Full time

    About the RoleAt UPshow Media, we prioritize candidates who possess the right expertise, a constructive mindset, and a commitment to our core values. We encourage you to explore the reasons to consider a career with us.Our PhilosophyThe UPshow Manifesto serves as our foundational principle, guiding our interactions with one another and our clients, as well...

  • Client Success Advocate

    1 month ago

    Chicago, Illinois, United States Upshow Media Full time

    About the RoleAt UPshow Media, we prioritize candidates who possess the right expertise, a constructive mindset, and a commitment to our core values. We invite you to explore the reasons why this opportunity could be a great fit for you.Our PhilosophyThe UPshow Manifesto serves as our guiding principle, influencing our interactions with colleagues and...

  • Benefits Advocate

    1 week ago

    Chicago, Illinois, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Benefits Support Advocate to join our team at Insight Global. As a Benefits Support Advocate, you will play a critical role in supporting our clients and their employees with our best-in-class HR software and services.Key ResponsibilitiesAnswer incoming calls and chats from customers about their employer's benefits...

  • Benefits Advocate

    2 weeks ago

    Chicago, Illinois, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Benefits Support Advocate to join our team at Insight Global. As a key member of our HR services team, you will play a critical role in delivering exceptional customer experiences to our clients and their employees.Key ResponsibilitiesProvide expert support to clients and their employees on benefits-related matters,...

  • Child Advocate

    3 days ago

    Chicago, Illinois, United States Family Rescue Full time

    Job SummaryFamily Rescue is seeking a dedicated and compassionate Advocate Child to join our team. As a key member of our staff, you will play a vital role in providing support and services to child and teen victims of domestic violence and their families.Key ResponsibilitiesProvide individual and group counseling to children and teens, including conducting...

  • Benefits Advocate

    2 weeks ago

    Chicago, Illinois, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Benefits Advocate to join our team at Insight Global. As a Benefits Advocate, you will play a critical role in supporting our clients and their employees with our best-in-class HR software and services.Key ResponsibilitiesProvide exceptional customer service to clients and their employees via phone, email, and...

  • Benefits Advocate

    5 days ago

    Chicago, Illinois, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Benefits Support Advocate to join our team at Insight Global. As a Benefits Support Advocate, you will play a critical role in supporting our clients and their employees with our best-in-class HR software and services.Key ResponsibilitiesAnswer incoming calls and chats from customers about their employer's benefits...

  • Senior DV Advocate

    2 weeks ago

    Chicago, Illinois, United States Metropolitan Family Services Full time

    Senior DV AdvocateMetropolitan Family Services is seeking a highly skilled and compassionate Senior DV Advocate to join our team. As a key member of our DV Advocacy and Support: Apoyo a Sobrevivientes de Violencia Domestica Program, you will provide critical support and advocacy services to survivors of domestic abuse and their children.Key...

Client Advocate

4 months ago

Chicago, Illinois, United States Willis Towers Watson Full time
Job Description

The Client Advocate is responsible for maintaining client relationships. The CA role has a strong connection to the client's business and a fundamental understanding of its industry. The Client Advocate contributes to and generates new opportunities with prospects by developing and closing on expanded business services, products and solutions with existing clients. Client Advocates assist in responding to RFPs, oral presentation and help make the pitch. Participation in RFPs may be required on some accounts. As a Client Advocate you should be comfortable with developing innovative solutions.

A Client Advocate (CA) will need to have:
  • Strong negotiation skills
  • Strong management skills (mentoring and leading ACAs)
  • Strong project management skills
  • Strong presentation skills
  • An advocate for change
As a senior member of the organization, you will have additional responsibility serving as:
  • A mentor to colleagues
  • A Subject Matter Expert for one or more lines of business and/or Industry Vertical and/or
  • A Team Leader
This role offers a hybrid working opportunity, with some required office time and travel to client locations.

The Role
  • Contributes to new business opportunities for new clients and develops business opportunities with existing clients
  • Drives the RFP response process, including review, identification, and coordination of resources and expertise required, and ultimate document ownership
  • Engages with sales and broking to understand marketplace changes
  • Retains existing book of business and develop and strengthen client relationships - recognized as primary client relationship contact
  • Establishes comprehensive understanding of client's industry, business, and objectives
  • Provides strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. Recommends appropriate solutions throughout the policy term (including acquisition due diligence)
  • Drives creation and delivery of E365 Plan and Client Stewardship report
  • Identifies, engages, and integrates delivery of all WTW internal resources to deliver on the client experience
  • Leads and mentors account team members
  • Maximizes the profitability and retention of their book of business
  • Negotiates, creates, and delivers fee/compensation agreements to clients
  • Informs client's insurance program design and strategy by working in conjunction with Broking to ensure utilization of appropriate analytical tools
  • Drives design and delivery of client presentations/proposals, client advocacy reports, client service plans and schedules
  • Drives the renewal process to establish and implement the client-specific renewal strategy. Collaborates with WTW resource, practice, and industry groups to develop and deliver renewal to clients.
  • Ensures Group policy requirements (legal, regulatory & compliance) are met
  • Other duties as identified and appropriate to ensure exceptional client experience
Qualifications

The Responsibilities
  • Targeted 7-10+ years of commercial Property & Casualty experience in a client facing role or demonstrated capabilities to complete role responsibilities
  • Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
  • Ability to interpret, analyze, and present analytical models
  • Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution
  • Negotiation skills: Ability to develop innovative and creative solutions to do complex deals, drive consensus across internal and external stakeholders to close deals and the ability to drive conflict resolution and secure concessions mitigating injury to client relationships
  • Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
  • Knowledge of commercial insurance renewal end-to-end process, steps and owners
  • Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
  • Excellent project management skills: end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
  • Effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, provides clear guidance to ensure others fulfill roles effectively
  • Receptive to feedback; critical thinking and problem-solving skills, high adaptability
  • Intellectual curiosity to help develop innovative and creative ideas
  • Proficient Microsoft Office skills and familiarity with other relevant online tools
  • Must achieve and maintain insurance brokers P&C license and complete various continuing education activities as needed
  • Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)
EOE, including disability/vets