Client Success Advocate

2 weeks ago


Chicago, Illinois, United States UPshow Full time


UPshow is transforming the landscape of digital engagement in commercial spaces by integrating premium sports and entertainment content with innovative marketing solutions.

Our platform is designed to provide business owners with unparalleled control over their content, ensuring that their displays serve as dynamic tools for engaging and understanding their clientele, ultimately driving business success.

We are committed to leveraging our cutting-edge technology and strategic collaborations to establish ourselves as the premier choice for on-premise entertainment and marketing solutions.



About the Role:


The Client Success Advocate (CSA) is an integral member of the UPshow Customer Success team, responsible for managing our small to medium-sized business clients while also supporting our larger enterprise customers.


The primary objectives of this role include:
(1) promoting the adoption of our platform among clients; (2) overseeing and executing all aspects of Managed Services for our customers; (3) collaborating strategically with internal teams to fulfill customer requirements; and (4) ensuring a smooth and effective onboarding process for new clients. CSAs combine strategic insight, creativity, attention to detail, and technical expertise to deliver exceptional service.

Key Responsibilities:
Manage client content strategies by overseeing all aspects of the UPshow software
Collaborate with Customer Success Managers and Customer Success Directors to achieve goals outlined in account plans
Regularly update content, including promotional, social, and video materials
Schedule content and adjust playlists to align with client expectations
Prepare and share reports on campaign performance
Provide platform usage analytics as required
Engage in regular client meetings and follow up on action items related to the platform
Coordinate with internal and external partners to fulfill all tasks outlined in the Account Plan
Build strong relationships with key stakeholders at client organizations
Offer technical support and troubleshoot any software or hardware issues at client locations
Work closely with internal departments (Product, Creative, Implementation, etc.) to meet client needs
Effectively manage multiple projects and clients simultaneously, prioritizing tasks as necessary

Qualifications:
1-3 years of relevant experience in customer success or sales
Bachelor's degree or equivalent experience
Enthusiasm for working in a fast-paced, B2B SaaS environment
Experience managing a portfolio of clients, including onboarding, regular check-ins, and quarterly business reviews
Strong written and verbal communication skills
Proactive and able to navigate ambiguity
Familiarity with project management methodologies
Self-motivated individual who is ready to tackle challenges
Patient and thoughtful communicator
Willingness to travel to client locations as necessary

About UPshow:


UPshow is a comprehensive media platform tailored for commercial enterprises, providing a seamless experience for streaming live sports and entertainment content while offering a variety of consumer engagement and performance marketing tools for bars, restaurants, hotels, and other commercial venues.

Initially launched as the exclusive distributor of NFL Sunday Ticket to commercial establishments, UPshow collaborates with rights holders, distribution partners, and business owners to enhance access to premium live events and foster business growth.

Founded in partnership with leading investment firms, UPshow is committed to delivering exceptional value to its clients.



Benefits and Perks:
Competitive Compensation
Comprehensive medical, dental, vision, life, and short-term disability insurance
Professional Development Programs
Access to senior management and mentoring opportunities
Employee Recognition Program
Unlimited Paid Time Off
Paid Parental Leave
Mental Health and Recharge Days
401k Match
Pre-tax Transportation Benefits
Employee Assistance Program

Type of Work:
Hybrid

Virtual Social Events Include:
Team Wins and Highlights, Cultural and Diversity Spotlights, and Happy Hours



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