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Benefits Advocate

2 months ago

Chicago, Illinois, United States Insight Global Full time
Job Summary

We are seeking a highly skilled Benefits Support Advocate to join our team at Insight Global. As a key member of our HR services team, you will play a critical role in delivering exceptional customer experiences to our clients and their employees.

Key Responsibilities
  • Provide expert support to clients and their employees on benefits-related matters, including enrollment, claims, and policy administration.
  • Respond to incoming calls, emails, and chats, and make outbound calls to ensure timely resolution of customer inquiries.
  • Collaborate with internal stakeholders to resolve complex issues and provide solutions that meet customer needs.
  • Document customer interactions and solutions in our client system to ensure accurate tracking and reporting.
Requirements
  • 1-year call center customer service experience or equivalent in a high-volume environment.
  • Excellent communication and problem-solving skills, with the ability to multitask and work in a fast-paced environment.
  • Proficiency in Microsoft Office and ability to learn new systems quickly.
  • High School degree or equivalent required.
  • Quiet work-from-home setup with reliable internet access (minimum 25 MB download speed and 3 MB upload speed).
What We Offer

As a Benefits Support Advocate at Insight Global, you will enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options. You will also have access to a 401(k) retirement account with employer matching and paid sick leave and/or other paid time off as provided by applicable law.