Associate Client Advocate

2 days ago


Chicago, Illinois, United States WTW Full time
Job Title: Associate Client Advocate

The Associate Client Advocate plays a critical role in delivering exceptional client experiences, driving business growth, and fostering strong relationships with clients. This position requires a unique blend of technical expertise, business acumen, and interpersonal skills.

Key Responsibilities:
  • Retain existing client relationships and develop new ones through strategic planning and consulting advice.
  • Identify and integrate WTW internal resources to deliver a seamless client experience.
  • Provide direct or supporting strategic planning and consulting advice to clients, monitoring their insurance and risk management needs.
  • Recommend appropriate solutions throughout the policy term, including acquisition due diligence.
  • Maximize client account profitability and drive retention of that business.
  • Collaborate with client teams during internal and external strategy meetings.
  • Engage with sales and broking to understand marketplace changes.
  • Support defensive RFP responses and aid in the design and delivery of client presentations/proposals.
  • Coordinate the renewal process to establish and implement client-specific renewal strategies.
  • Ensure all policy requirements are met, including legal, regulatory, and compliance.
Requirements:
  • Basic negotiation skills and demonstrated experience.
  • Basic account management skills and demonstrated experience.
  • Basic project management skills and demonstrated experience.
  • Strong presentation skills.
  • Ability to adapt to change.
  • Solid organization skills.
  • Ability to mentor a Client Specialist colleague.
About WTW:

WTW is a leading global insurance and risk management company. We provide innovative solutions to help our clients navigate complex risks and achieve their business objectives.



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