Current jobs related to Customer Success Manager - Atlanta, Georgia - Wayflyer

  • Customer Success Manager

    2 days ago

    Atlanta, Georgia, United States Incident IQ LLC Full time

    Job Title: Manager, Customer SuccessAt Incident IQ LLC, we are seeking a highly skilled and experienced Manager, Customer Success to join our team. As a key member of our Customer Success Organization, you will play a pivotal role in driving high-quality service delivery and client satisfaction through proactive account management and rapid customer...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Samsara Full time

    About the RoleSamsara is a pioneer in the Connected Operations Cloud, empowering organizations to harness IoT data and improve their operations. As a Customer Success Manager, you will play a critical role in ensuring the ongoing success and value realization for our enterprise customers.Key ResponsibilitiesDefine and execute long-term strategies for the...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Flowable AG Full time

    {"title": "Customer Success Manager", "description": "At Flowable AG, we're seeking a skilled Customer Success Manager to join our team. As a key partner to our customers, you'll play a vital role in ensuring their success and maximizing value from their investment in our Intelligent Business Automation solutions.Key Responsibilities:Customer Enablement:...

  • Customer Success Manager

    3 weeks ago

    Atlanta, Georgia, United States Clever Devices Ltd. Full time

    Job OverviewClever Devices Ltd. is at the forefront of transit technology, committed to enhancing global mobility. Our mission is to deliver innovative solutions that elevate the quality of transportation in communities worldwide.Role SummaryAs the Customer Success Manager, you will play a pivotal role within the Customer Success Management division. Your...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Cloverly, Inc. Full time

    About the RoleCloverly, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for building strong relationships with our clients, ensuring their satisfaction and success, and providing tailored support to help them achieve their goals with our software solutions.Key...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Trella Health Full time

    {"h1": "Customer Success Manager", "p": "At Trella Health, we empower meaningful change in healthcare by delivering innovative solutions. Our Customer Success Managers play a critical role in supporting new and existing customers throughout their journey to oversee account health and retention. You will build strategic relationships with customers' champions...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Flock Safety Full time

    {"title": "Customer Success Manager", "description": "Unlock Your Potential as a Customer Success Manager at Flock SafetyFlock Safety is a pioneering technology company that's revolutionizing public safety. We're seeking a highly skilled Customer Success Manager to join our team and drive growth through exceptional customer experiences.Key...

  • Customer Success Manager

    3 weeks ago

    Atlanta, Georgia, United States Clever Devices Ltd. Full time

    Job OverviewClever Devices Ltd. is a pioneering force in transit technology, dedicated to enhancing global mobility through innovative solutions.As a Customer Success Manager, you will play a pivotal role in the Customer Success Management division. Your primary responsibility will be to orchestrate the strategy and implementation of our customer success...

  • Customer Success Manager

    6 days ago

    Atlanta, Georgia, United States Incident IQ LLC Full time

    Customer Success ManagerAt Incident IQ LLC, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers.Key Responsibilities:Collaborate with our implementation and sales teams to ensure seamless...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Salesforce Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key ResponsibilitiesOrchestrate all deliverables for our Signature...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Flock Safety Full time

    {"title": "Customer Success Manager", "description": "Unlock Your Potential as a Customer Success Manager at Flock SafetyFlock Safety is a pioneering technology company that's revolutionizing public safety. We're seeking a highly skilled Customer Success Manager to join our team and drive growth through exceptional customer experiences.Key...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Trella Health Full time

    About Trella HealthAt Trella Health, we are dedicated to our mission of driving significant improvements in the healthcare sector.Opportunity OverviewOur Customer Success Managers are essential in ensuring that both new and existing clients receive the support they need throughout their journey, focusing on account health and retention.Key ResponsibilitiesAs...

  • Customer Success Manager

    7 days ago

    Atlanta, Georgia, United States ACI Worldwide Full time

    Job Title: Customer Success ManagerAt ACI Worldwide, we're seeking a highly skilled Customer Success Manager to lead our team in delivering exceptional customer experiences. As a key member of our organization, you'll be responsible for driving business growth, client retention, and program implementation.Key Responsibilities:Sustaining Business Growth and...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Salesforce Inc Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Success with SalesforceAs a Customer Success Manager at Salesforce, you will be the trusted advisor and partner for our customer organizations. Your expertise will help them maximize the value of their Salesforce investment and achieve their business goals.Key Responsibilities:Forge deep...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Harris Computer Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Success with Harris ComputerHarris Computer is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their business objectives through our software solutions.Key...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States LanguageWire Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer PotentialAre you passionate about the language industry and technology? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Customer Success Manager to join our team in Atlanta.The RoleAs a Customer Success Manager, you will be responsible for...

  • Customer Success Manager

    1 week ago

    Atlanta, Georgia, United States Salesforce Full time

    Unlock Enterprise Success with SalesforceFor customers seeking to maximize their Salesforce investment with an enterprise-level experience and rapid support from our most skilled experts, our Signature Success Plan is the ideal choice.Key Benefits:Expert guidance from seasoned Salesforce professionalsFast and efficient support for seamless...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States Tek Experts Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Success Manager. As a key member of our Sales Support & Customer Care team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesServe as the...

  • Customer Success Manager

    1 day ago

    Atlanta, Georgia, United States Wayflyer Full time

    About WayflyerWe're a fast-growing, venture-backed startup revolutionizing eCommerce by empowering great brands to reach their growth potential. Our mission is to give the world access to the best products by providing innovative financial solutions.Job SummaryWe're seeking a highly skilled Customer Success Manager to join our US team. As a key member of our...

  • Customer Success Manager

    2 weeks ago

    Atlanta, Georgia, United States CENTEGIX Full time

    {"h1": "Customer Success Manager at CENTEGIX", "p": "As a Customer Success Manager at CENTEGIX, you will play a pivotal role in collaborating with our customers across diverse industries and solution areas. Your primary responsibility will be to own and drive the customer journey for your portfolio, ensuring a high level of satisfaction, engagement, and...

Customer Success Manager

3 months ago

Atlanta, Georgia, United States Wayflyer Full time
About Wayflyer


Our mission is to give the world access to the best products by empowering great brands to reach their growth potential.

Join us

Wayflyer is revolutionising eCommerce by levelling the playing field for founders across the world.

Our first product, the Merchant Cash Advance, solves a major pain point for brands:
access to short-term finance to fund inventory and marketing spend. Since launching in April 2020, we've deployed over $3.3bn in funding to over 4,000 eCommerce founders across 11 countries.

We've helped companies like Wild, Dock & Bay and Branch take their businesses to the next level.

Check out this video from Davie Fogherty, another one of our brilliant customers, giving a great explanation of what we do and how we helped The Oodie go from strength to strength.

We're a fast-growing, venture-backed startup that serves a critical need for eCommerce entrepreneurs. You'll be joining an ambitious, collaborative team that's working on a huge opportunity.


We announced our Series B in February 2022 raising $150m in funding at $1.6bn valuation; backed by world-leading VCs including QED and DST Global.

Teams at Wayflyer are truly cross-functional.

Regardless of your role at Wayflyer, you'll work with a variety of different disciplines and teams from around the world on a multitude of challenging projects and game-changing products to revolutionise the eCommerce landscape.

This role can be hired in Atlanta/New York.

What you'll do

The CSM role will manage a book of business of our larger customers.

You will be asked to do the following:

  • Manage a book of business of eCommerce customers as an individual contributor
  • Maintain a high level of engagement and satisfaction to successfully drive customer retention, net income attainment, and LTV.
  • Apply a dedicated customer success process across the book of business. Use this to guide and coach customers to find optimal solutions for their business needs and identify common customer challenges.
  • Be diligent and thorough with internal operations and processes.
  • Deliver accurate and up to date forecasts to the business on what you will achieve on a weekly and monthly basis.
  • Be proactive with analysis to understand trends in your book of business and identify areas of opportunity.
  • Provide feedback to contribute to improvements in our sales and operational processes.
  • Foster a collaborative and supportive culture within the US CS team, as well as the Global CS team.
Knowledge, skills and experience

  • Preferred 2+ years experience in Sales, ideally with finance related products, or Customer Success, ideally with a focus on finance, eCommerce, Wholesale or other related fields
  • Experience in Solution Selling and/or MEDDICC methodologies (Desired).
  • Consistent track record of exceeding targets
  • Results-focused and a 'whatever it takes' attitude
  • Accountability and personal organization are essential
  • Excellent communication, customer service, and teamwork skills
  • Analytical mindset adept at critical thinking - a problem-solver able to use data to make autonomous decisions
  • Experience working in a fast paced / start up / scale up environment, and particularly adept at prioritization


What is important to point out is that you can do most or all of the above mentioned and can point to your real experience doing it.

You've probably done it at companies of different shapes, sizes and industries. Given what we do, experience in financial services, fintech and business-to-business organisations is particularly interesting to us.

On top of that, you're amazing at prioritisation. You make sure you're not spread too thin while also giving teams the support they need. You spend your time on the things that make a positive difference. People get why you've chosen to say 'yes', 'no', or 'not yet', and are ok with it.

What you're like as a person and how you treat people is a big deal for us. People love working with you. You're helpful and generous with your time and knowledge. People love helping you back. People know where they stand with you.

You're always looking to learn and grow, on a personal and professional level. And you're always looking to help others learn and grow by sharing your own knowledge and experience.

You know why diversity, equality, inclusion and belonging matters, and speak up when we can do better.

What happens next

We'll review every application we receive.

If we're interested in taking your application further, we will be in touch to find out more about you and what you're looking for.

What perks and benefits do we offer?

  • Two company-wide wellness days per year
  • Work remotely abroad for up to 60 days a year
  • Employee assistance programme
  • Medical insurance
  • Generous parental and adoptive leave policies
  • Equity scheme - so you can share in our success