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HVAC Service Manager

3 months ago

Orlando, Florida, United States R.J. Kielty Plumbing, Heating and Cooling Full time

Scope: Oversee the operation of the HVAC service department with the intent to deliver 100% customer satisfaction.

Responsibilities:

  • Customer acquisition and retention/ deal with customer complaints
  • Marketing for Orlando area. Grow department
  • Employee acquisition and retention
  • Help technicians with technical problems and job pricing
  • Oversee dispatch operation
  • Build on call schedule
  • Drug test and background check service employees
  • Check and supervise service jobs to make sure they are done properly and priced correctly
  • Employee training and instruction to make service techs more efficient
  • Keep track of service employee files in Bamboo HR software
  • Explain policies and procedures to new employees. Initial new hire training
  • Process invoices for billable service calls weekly and new construction warranty service calls
  • Discharge of service employees
  • Make sure that prices are checked for purchasing material
  • Schedule and instructing tech meetings
  • Evaluate tech performance and submit raises
  • Approve and submit employee tool loans
  • Oversee work of service warehouse personnel
  • Follow up on customer estimates
  • Commercial estimates and remodel
  • Maintain a clean and organized work space
  • Help team when needed
Benefits:
  • Great opportunity for advancement
  • 401k
  • Financial Planning Services
  • Quarterly Bonuses
  • Vacation
  • Holiday
  • Health
  • Vision
  • Dental
  • Supplemental Insurances
  • Employee Referral Program
  • Company Paid Life Insurance
  • Company Vehicle and more...
Come into our Orlando office to fill out application -or- Go to to fill out application online.

INDHP