Member Solutions Advocate I

2 weeks ago

Arlington, Virginia, United States Texas Trust Credit Union Full time
Role Responsibilities

This position encompasses both a sales and service component with a heavy emphasis on sales production and results. Through inbound phone and email correspondence, assess and solve our Members financial needs by recommending our suite of products and services. This would include auto and personal lending products, new account openings, credit cards, debt consolidation, and protecting the Members loans with Life, Gap and Disability insurance and auto warranty protection.
  • Handle online account opening and lending queues and determine appropriate membership and account product selection in accordance with Credit Union policy and procedures;
  • Actively promote and become a Trusted Advisor by selling the credit union's full line of financial services by asking probing questions, assessing the member needs, offering targeted solutions, minimizing risks, and preparing forms and documentation;
  • Build meaningful relationships with individuals and the general community
  • Provide First Line support to the membership for all e-commerce lending product and new account services.
  • Professionally handle all incoming requests for loans or accounts across all communication channels-including, but not limited to phone, email or chat; and ensure that requests are resolved both promptly and thoroughly.
  • Seek ways to deepen member share-of-wallet and relationships;
  • Coordinate with department management to enhance member's online experience, as it relates to marketing efforts, system enhancement/functionality and overall processes and procedures;
  • Be proactive and creatively strategize with the Member Solutions team to meet or exceed individual and departmental goals;
  • Provide necessary disclosures to members for all e-commerce channels to ensure we are in compliance with current regulations;
  • Refer members to Insurance, Investment, Business and Mortgage partners;
  • Respond to member inquiries, online applications and/or questions in a timely manner; typically within a 1 hour timeframe;
  • Resolve member inquiries and/or concerns completely, accurately and in a professional manner;
  • Receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems;
  • Perform various other duties as assigned.
Requirements

Required Experience
  • One (1) year or more of experience in a high paced sales environment with a track record of meeting and/or exceeding goals;
  • Six (6) months customer service experience.
Skills, Education and/or Certifications Required
  • High school diploma or equivalent;
  • Minimum two (2) years of college course work and or equivalent work experience;
  • Ability to operate computer systems with proficiency and comfort with technology;
  • Requires an organized, detail-oriented self-starter who is able to work independently;
  • Strong Analytical and problem solving skills
  • Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the member;
  • Understand how to present features and benefits of products and services to member with differing needs;
  • Self-motivated, assertive, performs well in a team environment to service members;
  • Strong listening skills;
  • Possess a strong work ethic and team player mentality.
  • Highly developed sense of integrity and commitment to member satisfaction
  • Required to handle all member information in a confidential manner;
  • Professional written and verbal communications skills.
  • Ability to work rotating shifts, including nights and Saturdays as needed.
Preferred Experience, Skills and/or Education
  • Multilingual verbal and written skills preferred;
  • Bachelor's Degree in a business field preferred;
  • Ability to manage difficult situations with little supervision preferred.
Texas Trust Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Solutions Architect

    2 weeks ago

    Arlington, Virginia, United States Amazon Services LLC Full time

    We are hiring Solution Architects to join an exciting project with significant impact and visibility!As a Solution Architect, you will collaborate closely with customers to help them achieve optimal performance at scale. Your role demands profound technical knowledge, a keen enthusiasm for technology, and a steadfast dedication to long-term customer...

  • Solutions Architect

    2 weeks ago

    Arlington, Virginia, United States Source Fly Full time

    We are seeking a Solution Architect for a full-time HYBRID position based in Arlington, VA. Most work will be performed remotely; however, in person meetings in the Arlington / Northern Virginia area will be required at times. You will be joining a newly established corporate team focused on financial technology services consulting. Do you love building and...

  • Senior Solutions Architect

    7 hours ago

    Arlington, Virginia, United States New Relic Full time

    Senior Solutions ArchitectSenior Solutions ArchitectSenior Solutions ArchitectReq IDFY25|S&M|#6495Location(s)Arlington, Virginia, USA; Atlanta, Georgia, USA; Baltimore, Maryland, USA; Boise, Idaho, USA; Charlotte, North Carolina, USA; Dallas, Texas, USA; Denver, Colorado, USA; Las Vegas, Nevada, USA; Minneapolis, Minnesota, USA; Nashville, Tennessee, USA;...

  • Financial Center Consultant I

    2 weeks ago

    Arlington, Virginia, United States EECU Full time

    Job Description Job DescriptionAre you looking for a Teller position here at EECU?EECU is looking for a Financial Center Consultant I (Teller) for our Arlington location that will create energy and excitement around EECU products and services, providing the right solutions and the right products for our members.EECU is dedicated to delivering excellence in...

  • Patient Advocate/Quality Coordinator

    2 weeks ago

    Arlington, Virginia, United States Perimeter Healthcare Full time

    Perimeter Behavioral Hospital of Arlington has an immediate opening for a full-time Patient Advocate/Quality Coordinator. This role maintains patients' rights by educating patients, responding to patient and patient family concerns, resolve patient issues and report unresolved issues by taking a proactive and engaging approach with patients starting upon...

  • Solutions Architect

    2 weeks ago

    Arlington, Virginia, United States DRT Strategies Full time

    Solutions Architect Overview DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, the U.S. Navy, state and local government and commercial clients in health care, technology, and financial services industries. The three letters of our name, DRT, stand for Driving Resolution Together, which...

  • Power Engineer I

    2 weeks ago

    Arlington, Virginia, United States iQuasar Full time

    iQuasar LLC is looking for a talented professional to join their team as a Power Engineer I in Rosslyn, Virginia. At iQuasar, they are all about cutting-edge technologies and providing exciting career opportunities. They offer competitive compensation and benefits, including Health, Vision, and Dental Insurance, a matching 401k plan, and more. Additionally,...

  • Sr Specialist Solution Architect

    1 month ago

    Arlington, Virginia, United States IT Full time

    Nestlé Information Technology is the digital arm of the world's largest nutrition, health, and wellness company. With 150+ years in business, 2,000+ brands, and 270,000+ diverse team members—you're joining an organization that's revolutionizing food and championing global humanitarian efforts with technology at its core. Joining Nestlé IT means you'll...

  • Sr Specialist Solution Architect

    4 weeks ago

    Arlington, Virginia, United States IT Full time

    Nestlé Information Technology is the digital arm of the world's largest nutrition, health, and wellness company. With 150+ years in business, 2,000+ brands, and 270,000+ diverse team members—you're joining an organization that's revolutionizing food and championing global humanitarian efforts with technology at its core. Joining Nestlé IT means you'll...

  • Technical Application Specialist I

    2 weeks ago

    Arlington, Virginia, United States GM Financial Full time

    Overview Why GMF Technology? GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in...

  • Project Manager, IED Policy

    1 month ago

    Arlington, Virginia, United States Red Gate Group Full time

    Company DescriptionAt RED GATE we do everything we can to serve our clients:Using the right technical skills, unique methodologies, best practices, and integrated technology, we help clients implement bold solutions. New approaches to emerging and evolving threats. Non-traditional ways to overcome entrenched obstacles. Advantage through opportunity. If you...

  • Project Manager, IED Policy

    4 weeks ago

    Arlington, Virginia, United States Red Gate Group Full time

    Company DescriptionAt RED GATE we do everything we can to serve our clients:Using the right technical skills, unique methodologies, best practices, and integrated technology, we help clients implement bold solutions. New approaches to emerging and evolving threats. Non-traditional ways to overcome entrenched obstacles. Advantage through opportunity. If you...

  • Engineer I

    2 weeks ago

    Arlington, Virginia, United States Loews Hotels Full time

    Engineer I at Live By Loews-Arlington, TXAre you ready to join a team that provides guests with an exceptional upscale experience combining sports and entertainment, all while offering top-notch hospitality and premium amenities?General Duties:Specialized in one of the following trades: electrical, plumbing, HVAC/refrigeration, kitchen/laundry, carpentry,...

  • Branch Member Service Representative

    2 weeks ago

    Arlington, Virginia, United States Northwest Federal Credit Union Full time

    Overview:The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members' financial needs and suggests appropriate Credit Union solutions.Responsibilities:...

  • Principal - HR Program Management, AWS Builder Experience Listening and Solutions

    2 weeks ago

    Arlington, Virginia, United States Amazon Full time

    The position can be based in beautiful Seattle, WA or Amazon's amazing new headquarters (HQ2) in Arlington, VA. This is a hybrid role (3 days a week in the office) because we believe it is easier to learn, model, practice, and strengthen our culture when we're in the office surrounded by our colleagues. The AWS Builder Experience Listening and Solutions...

  • Regional Administration Staff Services Officer I

    1 month ago

    Arlington, Virginia, United States DEPARTMENT OF STATE HEALTH SERVICES Full time

    Job/Position DescriptionUnder the supervision of the Deputy Regional Director, the Staff Services Officer I (SSO I) performs complex (journey-level) staff services work under moderate supervision with limited latitude for the use of initiative and independent judgment. SSO I supports regional operations including accounting, budgeting, purchasing and...

  • Regional Administration Staff Services Officer I

    2 weeks ago

    Arlington, Virginia, United States DEPARTMENT OF STATE HEALTH SERVICES Full time

    Job/Position DescriptionUnder the supervision of the Deputy Regional Director, the Staff Services Officer I (SSO I) performs complex (journey-level) staff services work under moderate supervision with limited latitude for the use of initiative and independent judgment. SSO I supports regional operations including accounting, budgeting, purchasing and...

  • Regional Administration Staff Services Officer I

    4 weeks ago

    Arlington, Virginia, United States DEPARTMENT OF STATE HEALTH SERVICES Full time

    Job/Position DescriptionUnder the supervision of the Deputy Regional Director, the Staff Services Officer I (SSO I) performs complex (journey-level) staff services work under moderate supervision with limited latitude for the use of initiative and independent judgment. SSO I supports regional operations including accounting, budgeting, purchasing and...

  • Restaurant Team Member

    1 month ago

    Arlington, Virginia, United States Panera Bread Full time

    Restaurant Team Member - Cashier PANERA CAFE RETAIL TEAM MEMBER: CASHIER Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed—every day, in every way. Come join the fun Panera Perks: Competitive pay Eligible for...

  • Restaurant Team Member

    4 weeks ago

    Arlington, Virginia, United States Panera Bread Full time

    Restaurant Team Member - Cashier PANERA CAFE RETAIL TEAM MEMBER: CASHIER Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed—every day, in every way. Come join the fun Panera Perks: Competitive pay Eligible for...