Technical Application Specialist I

7 days ago

Arlington, Virginia, United States GM Financial Full time

Overview

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.

We are building global platforms, in LATAM, Europe, China, . and Canada – and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.

Responsibilities

About The Role:

The Technical Application Specialist I, under general supervision, is responsible for providing analysis and second-tier support for the business areas assigned to them. The position involves, but is not limited to, the analysis, design and estimation of small to medium-scale projects, product support and coordination with team members on project development. This position involves moderate coordination with other departments, business partners and outside vendors in order to provide customer support.

Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements Provide applications first-tier customer support for systems issue resolution Implement business software and provide systems administration set-up and configuration Prepare documentation and specifications for system improvements, under the direction of more senior specialists or direct supervisor Communicate with management, business partners, software vendors and suppliers on business systems, project status and project planning Provide assistance in the creation of production, ad-hoc reporting and interface solutions to query needs of the business Monitor scheduled application interface and provide issue resolution and after-hours support Assist Quality Assurance and business partners during the testing phases of projects as needed Perform other duties as assigned Conform with all company policies and procedures

Qualifications

What Makes You A Dream Candidate:

Knowledgeable of best practices in information technology governance and regulatory landscape for financial institutions Working knowledge of information systems and operations systems for supported business groups Working knowledge of the Corporate Business Solution environment Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes Strong people skills including the ability to interact with employees at all levels Ability to meet expected delivery dates and the tasks necessary to achieve objectives Computer skills and conversance in information technology issues Deadline oriented Strong written and oral communication skills

Experience:

High School Diploma or equivalent required Bachelor's Degree in related field or equivalent work experience preferred 0-2 years of support experience in an IT environment or respective business area preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

#LI-Hybrid

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GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other federal, state or local protected class.

GM Financial has an accommodation process in place and provides accommodations for applicants and employees with disabilities. If you require a reasonable accommodation because of a disability, please contact Human Resources at or by e-mail at

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