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Desktop Support Technician

3 months ago

Silver Spring, Maryland, United States Information Management Services Full time
[**[Looking for a collaborative, fun company with room for growth?

[[Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product quality, customer satisfaction, and enjoying what we do. We have a relaxed, friendly work environment, where employees are recognized for the work that they do. Add to that work/life balance, social events, casual dress, and no cubicles- thats why many employees have stayed with us.

[**[Join us as a Desktop Support Techniciam and see what makes us such a unique place to work

[[As a Desktop Support Technician, you will: ]{arial",sans-serif"=""}]{helvetica",sans-serif"=""}]{arial",sans-serif"=""} ]{helvetica",sans-serif"=""}]{arial",sans-serif"=""}]{helvetica",sans-serif"=""}]{arial",sans-serif"=""} ]{helvetica",sans-serif"=""}

Provide hands-on technical support as a part of our 20-member Systems Team to our over 250 users, who working with a wide variety of industry standard applications on hundreds of serversAssist the team with responding to a wide variety of technical issues, ranging from the routine to complex and challengingPerform hardware upgrades for PCs and thin clients as well as Windows and software application installations, configurations, and troubleshootingAssist with the maintenance of the corporate hardware inventoryAssist with other user support related duties as assigned

[[Please note that this position will be based at our headquarters in Calverton, MD, though on-site support of our users in our Rockville, MD office may also be required.

[[To be eligible for this position, you must meet the following requirements:]{arial",sans-serif"=""}]{helvetica",sans-serif"=""}]{arial",sans-serif"=""}]{helvetica",sans-serif"=""}

AA/AS degree in IT, IS, or CompSci from an institution considered accredited by U.S. DOE, with a 2.9+ GPA

[[3 years of professional user desktop support experience ]{arial",sans-serif"=""}]{calibri",sans-serif"=""}

BA/BS degree in IT, IS, or CompSci from an institution deemed accredited by U.S. DOE with a 2.9+ GPA is considered equivalent to 2 years of professional experience.

Demonstrated proficiency with administration of MS Windows desktop operating systems

Demonstrated foundational understanding of programming logic (PowerShell, Bash, etc.)

Familiarity with MS System Center or another configuration management tool preferred

Demonstrated strong verbal and written communication skills

Demonstrated ability to relay technical information to users in layman terms

Demonstrated strong problem-solving and analytical skills

Demonstrated customer service skills

Excellent attention to detail and organization skills

Must be able to multi-task, meet deadlines, and work within a team

Strong presentation skills preferred

Ability to use a personal vehicle for local travel

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