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Logistical Support Customer Service Representative
3 months ago
All are encouraged to apply and join Peckham
- WORK.
GROW. ADVANCE. Peckham is a nonprofit vocational rehabilitation organization specializing in providing vocational rehabilitation and training opportunities for individuals with significant disabilities and/or other barriers to employment.
If you have a disability or another barrier to employment, please complete the eligibility for services questionnaire to help determine the best fit and necessary accommodations for your employment needs.
If you do not have a disability, please complete the entire application, including the questionnaire. Not having a disability will not affect your eligibility for this job.
This specific position is open to all candidates, regardless of disability status.
Logistical Support Customer Service Representative
- Peckham, Inc.
Sign-On Bonus: Receive $300 after training, and an additional $300 after 90 days of training upon meeting performance requirements.
JOIN THE PECKHAM TEAM
Great Company Culture: Recognized as #11 in the 2015 Fortune Magazines Great Place to Work for small and medium companies and certified as a Great Place to Work company for six years.
Work Life Balance: Embracing both work and rest, offering 11 paid holidays per year, paid time off, and sick time.
Health Benefits: Medical with HSA options, dental, vision, and life insurance.
Career Development: Opportunities for professional growth, enhanced responsibility, and increased pay.
Support & Understanding: Providing on-the-job support to all Team Members.
IMPORTANT INFORMATION:
Wage: Starting at $17.20/hour with additional shift premiums and health benefits.
Location: In-person only; Battle Creek, MI.
Hours: Hiring for 2nd and 3rd shifts only, with training on 1st shift.
SUMMARY
This phone-based customer service position involves supporting a government customer.
DUTIES AND RESPONSIBILITIES
- Provide superior customer service by answering calls promptly.
- Follow established procedures for responding to and routing calls.
- Gather information to determine customer needs and resolve inquiries effectively.
- Log customer details accurately in the database.
- Access databases for information, perform research, and find solutions for customer needs.
- Handle inquiries and requests professionally and courteously.
- Flexibility in work hours and shifts is required.
MINIMUM QUALIFICATIONS
- High School Diploma or equivalent.
- Proficient in English, with Spanish proficiency preferred for certain positions.
- Must be at least 18 years old and a U.S. Citizen.
- Pass a background check for federal security clearance.
- Strong communication and computer skills.
PHYSICAL DEMANDS
Employees must multitask, speak, listen, read, and use a computer during their shift.
Individuals may also be mobile throughout the building.
WORK ENVIRONMENT
Work primarily in a cubicle, independently and as part of a team in a moderately noisy environment.
SECURITY
Certain positions require a security clearance, and background checks are mandatory.
OTHER INFORMATION
This job description covers key duties and compliance with laws.
SPECIAL NOTES
Peckham is an equal opportunity employer, providing a discrimination-free workplace.
Reasonable accommodations for applicants with disabilities are available.
