Call Center Manager

1 week ago


Framingham, Massachusetts, United States Sumbul Z Naqvi DMD, INC Full time

Job Summary:

Duties:

  • Develop and implement call center policies and procedures
  • Monitor and improve call center performance
  • Train, coach, and mentor call center representatives
  • Handle escalated customer complaints or issues
  • Analyze call center data to improve processes and identify trends
  • Collaborate with other departments to optimize customer service strategies
  • Ensure compliance with company standards and regulations

Requirements:

  • Proficiency in English; fluency in Spanish or other languages is a plus
  • Proven experience in managing a call center or customer service team
  • Strong project management skills
  • Ability to analyze data and make datadriven decisions
  • Excellent leadership and supervisory skills
  • Outstanding communication and interpersonal abilities

Pay:
$ $28.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Paid time off
  • Professional development assistance

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Experience:

Microsoft Office: 1 year (preferred)

  • Sales: 1 year (preferred)

Ability to Commute:

  • Framingham, MA preferred)

Ability to Relocate:

  • Framingham, MA 01702: Relocate before starting work (required)

Work Location:
In person

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