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Call Center Manager
1 week ago
Job Summary:
Duties:
- Develop and implement call center policies and procedures
- Monitor and improve call center performance
- Train, coach, and mentor call center representatives
- Handle escalated customer complaints or issues
- Analyze call center data to improve processes and identify trends
- Collaborate with other departments to optimize customer service strategies
- Ensure compliance with company standards and regulations
Requirements:
- Proficiency in English; fluency in Spanish or other languages is a plus
- Proven experience in managing a call center or customer service team
- Strong project management skills
- Ability to analyze data and make datadriven decisions
- Excellent leadership and supervisory skills
- Outstanding communication and interpersonal abilities
Pay:
$ $28.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Experience:
Microsoft Office: 1 year (preferred)
- Sales: 1 year (preferred)
Ability to Commute:
- Framingham, MA preferred)
Ability to Relocate:
- Framingham, MA 01702: Relocate before starting work (required)
Work Location:
In person
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