Front Office Assistant

2 weeks ago

Framingham, Massachusetts, United States The Learning Center for the Deaf Inc Full time
Job Type

Full-time

Description

Non-exempt/Hourly

12 Month Position
  • $1,500 Sign-on Bonus
  • Housing Resources Available
  • Tuition Reimbursement
  • Benefits include: Health; Dental; Vision; Life and Disability Insurance; Employer-Matching 403B; Sick/Personal/Vacation Time; Flexible Spending and Dependent Care
Willingness to learn American Sign Language

TLC Diversity Statement

The Learning Center for the Deaf is on a journey to create an inclusive and welcoming space for people of all backgrounds. Together, we continue to build an inclusive culture that encourages, supports, and celebrates our TLC community members' diverse narratives. We embrace and value multiple approaches, experiences, and perspectives. TLC believes that diversity fosters innovation. We are committed to cultivating a place where everyone can feel they belong.

About TLC:
The Learning Center for the Deaf is a nationally-recognized leader of services for deaf and hard of hearing children, adults and families. To learn more, click here .

For our Mission, click here .

POSITION SUMMARY:

Supports smooth functioning of Audiology Clinic. Provides customer service to patients by answering phones, scheduling appointments, greeting and checking in patients, maintaining electronic medical records and performing other duties as assigned.

SUPERVISOR: Director of Audiology Clinic

FUNCTIONS AND RESPONSIBILITIES:
  • Answer phones and handle calls in a professional, friendly, efficient manner.
  • Schedule appointments for several audiologists and confirm for the next day.
  • Accurately enter patient demographic information into the computer.
  • Verify insurance verbally and online.
  • Check-in patients, copy insurance cards, collect co-pays, verify referrals, medical releases.
  • Pull or create charts, prepare any paperwork for patient appointments.
  • Prepare and mail reports to patients.
  • Prepare and mail or fax appropriate correspondence to patient's M.D.
  • Collect payment for all private pay transactions. Create invoices/generate receipts.
  • Maintain the front office lobby, straightening magazines and toys.
  • Maintain an accurate and up-to-date patient record and referring physician database.
  • Packages and ships as needed to manufacturers via UPS and FedEx.
  • Perform other general office support and clerical duties as assigned.
  • Maintain quality and customer service standards set by the Audiology Clinic and the Learning Center for the Deaf.
Requirements
  • Professional and caring customer service skills to ensure patients feel welcome and comfortable.
  • Proper phone etiquette.
  • Ability to work independently and in a team environment.
  • Ability to effectively handle details with accuracy.
  • Flexible, organized, motivated to learn
  • Excellent analytical, verbal, and written communication skills.
  • Requires use of office equipment, such as fax machine, telephone, copier, scanner, computer (Word, Excel, Quickbooks a plus).
  • Preferred but not required; general knowledge of insurance bulling, copays, deductibles.
  • Maintain Patient confidentiality.
  • Follow HIPAA and policies and procedures of the department.
  • Experience with either Audiology Software and/or Medical Records Software is helpful.
  • Willingness to learn American Sign Language.
PHYSICAL REQUIREMENTS:

Must be physically able to perform all duties of the job including frequent lifting up to 25 pounds, bending, reaching above shoulder level, climbing stairs, pulling, typing, prolonged standing or sitting.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TLC is proud to be an equal opportunity employer and all employees and applicants for employment are afforded equal opportunity in every area of hiring and employment without regard to race, color, religious creed, national origin, ancestry, sex, gender identity, age, criminal record (inquiries only), handicap (disability), mental illness, retaliation, sexual harassment, sexual orientation, genetics, active military, and any other legally protected characteristic.

Salary Description

$21 - $25 / hour

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