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Human Resources Services Specialist remote
1 week ago
REMOTE - Human Resources Services Specialist
Location:
Framingham, MA
Hours:
- Full time hours - EST Time Zone
- Monday - Friday 9:00 am 5:00 pm EST
Job Requirements :
- 2 years of recent HR experience required.
- 2 years of recent call center customer service experience required.
- Must be comfortable taking a high volume of incoming phone calls while simultaneously documenting summary of conversation
Job Duties:
- Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports).
- Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting an excellent level of customer service and empathy.
- Document summary details of calls and processing in case management system (Service Now).
- Escalates/partners on complex issues as required.
- Performs special projects as assigned.
- Primary contact for HR Regional Office and Distribution Center HR administrators.
Pay Rate:
- $ 19 / Hour
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