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citrix systems administrator

3 months ago

Buffalo, New York, United States Advance2000 Full time
The purpose of the Citrix Systems Administrator is to be an expertwith our softwaresystem thatis hosted internally. This position will be responsible for supportingthe software'sclients, leading the Advance2000'ssoftware support team, and maintaining thesoftware's environment.

RESPONSIBILITIES
Troubleshoot and provide technical and application support for all softwareclients
Lead and coach thesoftware support team
Work with the virtualization team to host the software
As team leader, work with mangers and provide ongoing insights to ensure team performance levels
Place tickets and initiate troubleshooting, achieving 70% first call resolution
Successfully migrate clients from other vendors onto Advance2000's services and products
Provide remote post cut support
Diagnose and solve data communication problems
Train users to properly use services and equipment
Create user accounts while monitoring and regulating file access to ensure confidentiality, security, and usage
Efficiently complete moves, adds, and changes with services provided
Monitor and take accountability for service requests through to resolution
Monitor service alerts and provide proper response based on SLAs
Monitor schedule system jobs for completion and research job failures
Provide exceptional levels of customer services to clients, users, and potential clients
Visit customer sites to resolve reported issues and conduct maintenance visits, as needed
Participate in R&D efforts to both enhance and develop services and products
Document troubleshooting and maintenance procedures for new services and products
Attend vendor training and regularly review and study technical journals to keep up with changes in the technology
Read technical manuals and brochures to determine equipment compatibility
Develop and write procedures for installation, use, and troubleshooting of communications hardware and software

REQUIREMENTS
Candidates may also apply through any of the following methods:
Call the Advance2000, Inc. Human Resources & Recruitment department at
Advance2000, Inc. is an Equal Employee Opportunity (EEO) employer. Advance2000, Inc.

provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Advance2000, inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

Advance2000, Inc.

reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose undue hardship to the company.

This applies to all applicants and associates.
Advance2000, Inc.

expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of Advance2000's employees to perform their job duties may result in discipline up to and including discharge.

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