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Director of Account Management
3 months ago
We're looking for an experienced and driven account manager to stand up our customer account team and lead the organization to provide industry leading service to our growing base of global customers.
Apply today and help us build meaningful, long-lasting relationships that take our business to new heights.Objectives of this role:
Serve as the main point of contact in all matters related to existing customer needsStand up the world-class organization that provides ongoing support to our customer baseBuild and strengthen client relationships to achieve long-term partnershipsMaintain accurate client records, keeping track of any contract updates and renewalsWork with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being metDevelop a thorough understanding of our products and service offerings to better upsell and cross-sell to customersResponsibilities:Handle inquiries and requests from customers and address their evolving needsStay on top of accounts, making sure they receive services that are within their budget and meet their requirementsMeet regularly with other team members to discuss progress and find new ways to improve business relationsGenerate progress reports for clients and senior leaders within the organizationIdentify upsell, cross-sell, and renewal opportunities and communicate with the sales and engineering teams regularlyRequired skills and qualifications:Proven track record of meeting or exceeding quotas and receiving positive customer feedback in an account management and/or sales roleProficiency with common customer success and customer relationship management software, such as HubSpot or SalesforceAbility to multitask and juggle several responsibilities simultaneouslyStrong written and verbal communication skillsExcellent organizational skills and attention to detail
