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General Manager

3 months ago

Jacksonville, Florida, United States Snelling Hospitality Executive Search Full time
Position Summary
The General Manager is responsible for the overall success of the hotel.

This position is responsible for revenue generation to meet or exceed budget, cost control, maintaining operating and brand standards, daily duties, scheduling, supervision and monitoring, leadership, and individual effectiveness.

This position knows the daily operation of each department within the hotel and establishes and maintains a positive employee climate to meet or exceed guest expectations.

Responsibilities
·

Property Audits
Ensuring the property is prepared at all times for the quality assurance audit and has a full knowledge of all standards for the brand
Reviewing and walking through a weekly property audit with Chief Engineer and Executive Housekeeper and having a minimum number of property audit corrections
Knowledge of and ensuring implementation of all company shopping and telemonitoring programs
·

Revenue Management
Understands the role and knows how to manage all sources of revenue (e.g. rooms, food and beverage, telephones, etc.) Knows local market segments (sources of business).
Utilizing multiple tools and resources to maximize room revenues and can accurately analyze market mix
Accurately forecasting occupancy, average rate, and revenue
Adjusting rates based upon market position and demand and developing an effective program targeted to specific market segments
Meeting or exceeding hotel revenue goals
·

Marketing/Business Planning
Developing and implementing marketing plans based on position in market. Directing effective advertising, public relations, promotions programs, social media, and review sites.
Incorporating key customer groups and market segments into action plans. Revising marketing strategies for changes in competition and market conditions. Using available resources (e.g. market surveys and hotel history) for business plan.
Accurately predicting the impact of existing and potential competitors on the existing market. Reacting quickly to changing market conditions.
·

Sales Management
·

Community Relations
·

Customer Service
Is committed to making every guest happy. Responding promptly to guest complaints. Maintaining customer service as driving philosophy of property.
·

Budget/Financial Management
·

Asset/Capital Management
·

Human Resources Management
Managing key managers and assuming direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation
Monitoring employee scheduling and staffing levels. Approving timecards on a timely basis.
Completing employee performance reviews on time
Maintaining a positive work environment. Treating employees fairly, consistently, and with respect. Recognizing and rewarding excellent performance.
Encouraging and promoting teamwork. Setting a positive example for all subordinates.
Ensuring all key employees are on personal career development plans to consistently develop talent. Discussing and assisting with departmental objectives. Ensuring all hotel employees know hotel goals.
Conducting regular employee meetings and preparing and distributing meeting minutes
Ensuring all employees are fully trained in emergency procedures
Ensuring key control procedures are in place and are followed
Requirements
Prior supervisory and hospitality experience are required
Prior hospitality management experience is strongly preferred
Prior experience with hotel computer systems and spreadsheet programs is preferred
High school diploma or equivalent
Ability to plan, organize and lead the activites of others
Excellent interpersonal and relationship building skills
Excellent time and project management skills
Customer-service orientated
Strong multitasking and orginizational skills
Strong problem solving and critical thinking skills
Strong initative and work ethic
Strong attendtion to detail
Ability to work in a fast-paced environment
Excellent communication skills- verbal and written

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