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Assistant General Manager

2 months ago

Jacksonville, Florida, United States Taymax Group Full time
Job Summary

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Taymax Group. As an integral member of our management team, you will be responsible for assisting in the oversight of club operations to ensure an exceptional member experience.

Key Responsibilities
  • Staff Management
    • Recruit, hire, train, and develop a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
    • Maintain a welcoming atmosphere for all members, prospective members, and guests, and ensure staff follows superior customer service guidelines.
  • Customer Service
    • Assist in resolving or escalating employee issues or concerns.
    • Provide exceptional customer service to members and guests, ensuring a positive and welcoming experience.
  • Club Operations
    • Assist in scheduling and supervising staff to ensure that all shifts are regularly covered.
    • Ensure staff is providing exceptional customer service at all times.
  • Administrative Tasks
    • Assist in administration and processing of all weekly employee payroll as needed.
    • Provide backup support as needed for any employee who is absent.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Experience
    • One year of customer service experience preferably in a similar gym or retail environment.
  • Certifications
    • Current CPR Certification required.
  • Skills
    • Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
    • Solid supervisory, diplomacy, and listening skills.
    • Hard working, enthusiastic, and energetic, with a passion for health and fitness.
    • Strong customer service and problem resolution skills.
    • Ability to work independently as well as part of a team.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.