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Assistant General Manager

2 months ago

Jacksonville, Florida, United States Altitude Trampoline Park Full time
Job Summary

We are seeking an experienced and dynamic Assistant General Manager to join our team at Altitude Trampoline Park. As a key member of our leadership team, you will be responsible for assisting the General Manager in executing all aspects of our Jacksonville operation, including guest services, food and beverage, training, and operations.

Key Responsibilities
  • General
    • Work closely with the General Manager to assume GM responsibilities in their absence
    • Coach and develop a large and diverse team through clear written and verbal communication
    • Manage all facets of the operation, including regular financial reporting
    • Establish and uphold Altitude standards and expectations
    • Oversee Altitude's defined processes around inventory and reporting responsibilities
    • Oversee labor and spending for the entire facility, within the park's guidelines
    • Track all spending and ensure it is accounted for and in accordance with the park's policies
  • People
    • Recruit and hire talent
    • Set and hold expectations of accountability with the team, upholding brand standards
    • Ensure execution of training programs to equip the team to perform their job functions successfully and deliver positive guest experiences
    • Create a work environment that promotes staff retention levels
    • Assure staffing levels meet business needs, while taking into account team member well-being
    • Lead and influence through effective motivation, celebrations, and accountability
    • Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities
  • Sales
    • Execute sales and marketing plans in collaboration with the support center team
    • Manage the budget and business plan to meet or exceed planned financial performance, making adjustments as necessary to adapt to changing situations
    • Draft, communicate, track, and hold departments accountable for individual goals
  • Guest Services
    • Create an on-brand Altitude guest experience through superior operations
    • Seek out guest feedback and use it for management and hourly team development
    • Maintain a safe and secure facility for all park guests
Qualifications and Skills
  • 2+ years of experience managing a team in an entertainment or food and beverage environment
  • Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
  • Workdays, nights, weekends, and holidays as required
  • Operate in a fast-paced environment with constant distractions
  • Lift and carry over 50 pounds regularly
  • Achieve budgeted financial results in areas of responsibility
  • Act as a mentor and lead by strong example
  • Maintain a professional image