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Customer Success Manager

3 months ago

Atlanta, Georgia, United States Wayflyer group Full time

About Wayflyer

Our goal is to provide people worldwide with top-notch products by supporting excellent brands in unlocking their full potential for growth. If you're looking for a chance to be part of this journey, join us at Wayflyer, where we are reshaping the eCommerce landscape to give founders from all corners of the globe an equal opportunity to succeed. Our innovative approach, starting with the Merchant Cash Advance, addresses a crucial challenge faced by brands — ensuring access to short-term funds for inventory and marketing needs. Since our launch in April 2020, we've allocated over $3.3 billion in funding to over 4,000 eCommerce entrepreneurs spanning 11 countries. Notable success stories include Wild, Dock & Bay, and Branch, showcasing how we elevate businesses.
Discover More

Further exemplifying our impact, check out a testimonial from one of our valued clients, Davie Fogherty, as he shares how Wayflyer empowered The Oodie's journey to success.

At Wayflyer, we are a rapidly expanding startup with strong backing, addressing a vital need for eCommerce visionaries. Upon joining us, you become part of an ambitious, collaborative team at the forefront of a significant market opportunity. Our recent Series B funding round in February 2022, securing $150 million at a $1.6 billion valuation, supported by renowned VCs such as QED and DST Global, underscores our growth trajectory.
Join Our Team

Wayflyer operates with highly integrated teams, ensuring that irrespective of your position, you engage with diverse disciplines and global teams on transformative projects and innovative products, reshaping the eCommerce sphere.

Now, let's delve into the specifics of what to expect in the role based in Atlanta or New York.

Role Overview
  • Manage an eCommerce customer portfolio autonomously
  • Enhance engagement levels to drive customer retention, net income, and customer lifetime value
  • Implement a tailored customer success strategy across the portfolio
  • Guide and assist customers in finding optimal solutions for their business needs
  • Stay meticulous in internal operations and processes
  • Provide accurate and frequent forecasts on your weekly and monthly achievements
  • Analyze customer trends and identify growth opportunities
  • Offer constructive feedback to enhance sales and operational processes
  • Promote a cooperative culture within the US and Global Customer Success teams

Essential Qualifications
  • Preferably 2+ years of Sales experience, ideally in finance-related sectors, or Customer Success with a focus on finance, eCommerce, Wholesale, or related domains
  • Experience in Solution Selling and/or MEDDICC methodologies (Desired)
  • Demonstrated track record of surpassing targets
  • Solution-oriented mindset with a resilient approach
  • Strong sense of accountability and organizational skills
  • Excellent communication, customer service, and teamwork abilities
  • Analytical thinker with problem-solving skills leveraging data for informed decisions
  • Experience in dynamic environments such as fast-paced/startup/scale-up settings with adept prioritization skills

Imperative to underline that your hands-on experience in executing the mentioned responsibilities is pivotal. Your background across diverse company types, sizes, and industries holds relevance to us, particularly if it encompasses financial services, fintech, and B2B sectors. Your adeptness in effective prioritization, striking a balance between support and focus, holds significance.

Furthermore, your interpersonal skills and approach to collaboration are key attributes we value. Your ability to foster positive relationships, offer and seek assistance, and transparent communication are integral to our team dynamic. Your commitment to continual learning and mentorship, alongside advocating for diversity, equality, inclusion, and belonging, resonates with our ethos.
Once we receive your application, it will undergo thorough review. If we envisage alignment with your profile, we will reach out to delve deeper into your aspirations and background.
For selected candidates, we extend a range of perks and benefits:
  • Two wellness days annually for all employees
  • Opportunity to work remotely abroad for up to 60 days annually
  • Employee assistance program
  • Comprehensive medical insurance coverage
  • Generous parental and adoptive leave policies
  • Equity scheme participation to align with company success