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Director of Operations
3 months ago
Integrity Urgent Care offers a great working environment with state-of-the art urgent care facilities, attractive work schedules, competitive wages and incentives, comprehensive insurance benefits including medical, dental, life, vision and disability.
The Director of Operations manages the performance of all assigned geographical regions and is responsible for articulating the corporate vision, ensuring responsiveness to area managers/clinic lead needs and delivering quality services.
Key Tasks and Responsibilities:
Provides direct leadership for area managers/team leads. Ensures training and development of these leaders for professional growth and success in position
Establishes effective short, mid and long term goals for area managers and clinics. Goals must be clearly defined allowing for objective measurement of achievement
Applies Human Resources policies effectively. Recruits, hires and develops managers to meet expectations. Reviews staffing on a regular basis to ensure compliance with staffing matrix
Ensures completion of on time evaluations, training and Onboarding for all employees
Establishes direction to all Clinic leaders for performance management of staff. Ensures issues with performance are evaluated and proper actions are taken immediately to address and correct issues. Involves Human Resources Director as needed to ensure compliance with policy and requirements
Demonstrates effective problem solving skills; uses sound judgement. Considers options and consequences/outcomes of decisions made
Delivers independent decisions within guidelines and expedites decisions when necessary
Demonstrates effective analytical skills. Analyzes information and trends to improve productivity profitability. Demonstrates ability to prepare and analyze statistical data
Identifies community marketing opportunities and engages managers in grassroots marketing
Meets with Area Managers on a regular basis, reviewing performance standards and compliance. Establishes a strong culture of accountability in all financial and quality metrics
Manages time effectively and mentors Clinic managers in this skill. Able to meet deadlines without supervision
Delegates appropriately and sets reasonable targets for Area managers
Demonstrates excellent organizational skills. Helps others to achieve the same
Introduces new policies and processes, ensures understanding by all concerned and ensures compliance with any changes. Cultivates an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy
Assists in opening of new clinics within region
Reviews and approves payroll, ensuring accuracy and compliance with all laws and regulations
Resolves and approves billing holds, financial refunds and accounting corrections originating within the region
Monitors supply inventory
Ensures patient satisfaction and achievement of assigned area operation metrics such as door to door times and overall patient experience
Other duties as assigned. This is a safety-sensitive position.
Requirements
Bachelor's Degree in related field or equivalent experience.
3-5 years' of previous experience in supervisory or management position preferred.
Good planning and organization skills
Well-developed interpersonal and communication skills
Previous training in HIPAA, medical coding, bloodborne pathogens, COR and emergency procedures
Proficient and able to train others in common computer programs such as, Microsoft Office, Internet, and Email
Superior customer service skills
Ability to lift 15-20 pounds
Benefits
Integrity Urgent Care offers a great working environment in state-of-the art urgent care facilities with the following perks:
Work-life balance with a flexible schedule
Competitive pay
Generous PTO
Health
Dental
Vision
Retirement package with employer match
Short-term disability + long-term disability options
Life insurance
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