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Client Service Manager

1 month ago

Miami, Florida, United States Banesco USA Full time
Job DescriptionJob Description

Job Title

Client Service Manager – Business & Professional

Functional Title

Branch Manager

Banesco USA is seeking a Client Service Manager – B&P for our Brickell Branch.

Primary Job Duties

  • Oversees the branch's operations ensuring a high level of quality control for the Client Service Specialists ensuring the branch runs safely and soundly.
  • Contributes to the overall profitability of the branch through costs controls, income generation, branch marketing and cross-selling efforts.
  • Responsible for the capturing of deposits for the branch in order to achieve the established goals.
  • Responsible for completing on a timely basis all requests from BSA, answering KYC, ECS and RFI's on a timely basis.
  • Coordinates the branch operations of opening and closing the branch, servicing the vault, ordering currency and assists in balancing the vault currency and coins.
  • Responsible for assisting the staff in balances when differences arise as it relates to general ledger accounts and maintain accurate balancing records.
  • Responsible for preparing accurate operational reports initiated by the Bank's data processor along with miscellaneous internal reports.
  • Responsible for compliance of the processing all new retail and commercial accounts while assisting staff with any inquiries.
  • Ensures the compliance of security precautions and protect customer deposits, bank assets and staff.
  • Responsible for the achieving a satisfactory audits and quality control including but not limited to audit of daily, weekly, monthly and quarterly branch activity logs.
  • Responsible of processing NSF and overdraft processing; holds and stop payments; acceptance and research procedures for a variety of legal processes; ATM duties; documentation and procedures required for accounts involving the death of account holder(s); incoming and outgoing collections; incoming and outgoing wires requests.
  • Responds to inquiries from both internal and external customers in reference to customers' accounts and/or transactions ensuring completeness of inquiries.
  • Responds and resolves complex issues and/or transactions for customers and branch staff.
  • Promotes sales culture to the branch staff to promote deposit generation, referrals and cross-selling efforts.
  • Responsible for training the branch staff on policies and procedures of the branch's operations.
  • Provide support and coverage to other South Florida branches as needed.
  • Responsible for completing annual training program assigned.
  • Performs other functions and/or duties as assigned.

Job Requirements

  • Education: Bachelor's degree in Business Administration preferred or equivalent experience.
  • Experience: Three (3) years of experience in Retail banking and managerial role or equivalent experience.
  • Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
  • Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
  • Strong verbal and written communication skills, ability to communicate at all levels of the organization.
  • Strong attention to detail and accuracy and the ability to multi-task, with strong organization, time-management and prioritizing skills.
  • Strong customer service skills, ensuring satisfaction of both internal and external customers.
  • Advance knowledge in branch operation activities, terminology and products and services.
  • Knowledge of selling and cross-selling techniques to provide customers with the bank's products and services.
  • Advance knowledge of related State and Federal banking compliance regulations and operational policies.
  • Strong problem solving and analytical skills make determination to providing customers with solutions.

Benefits

  • Competitive salary
  • PTO
  • Tuition reimbursement.
  • Paid parental leave.
  • Medical, Dental, Vision
  • 401k
  • Life Insurance
  • Supplemental Insurances
  • Short-Term & Long-Term Disability Benefits

About Us

Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 16 countries.

As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.

Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.

At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.

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