Manager, Laboratory Services

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The department of Surgery- Histo & Immuno has an exciting opportunity for a Manager, Laboratory Services (3rd shift) position. The incumbent plans and implements the overall laboratory policies, procedures, and services for the assigned unit. Additionally, an employee in this position ensures efficient and effective departmental operations, including department quality control and compliance adherence. The Manager, Laboratory Services also manages and oversees personnel, coordinates services with reference laboratories and vendors, and collaborates with other laboratories and departments to provide high quality integrated patient care. Further, the incumbent oversees the development of various monthly and quarterly reports and actively improves the functions of the laboratory services.

CORE JOB FUNCTIONS

• Manages teams of phlebotomists responsible for collecting blood samples and performing basic tests and laboratory procedures.
• Communicates and disseminates general information and policy or procedure changes to personnel.
• Ensures the process of drawing blood is performed according to safety and compliance standards and assures that the verification of patient or donor identification is accurately recorded.
• Ensure that the proper equipment is in place for the drawing of blood.
• Monitors equipment performance, diagnoses instrument problems and malfunctions, and makes repairs or initiates service requests.
• Plans, prioritizes, and directs work activities to ensure smooth and efficient operations.
• Investigates and resolves problems concerning patient testing and procedures.
• Assists with interviewing and selecting new staff.
• Participates in the formal progressive disciplinary process.
• Conducts, monitors, and evaluates the effectiveness of employee performance improvement plans.
• Participates in the design and implementation of new procedures and instrumentation.
• Monitors quality control and assurance, proficiency testing, and implements corrective actions.
• Coordinates and participates in continuing education activities and events.
• Monitors employee compliance with approved regulatory and departmental guidelines. Assists in developing the strategic goals and objectives for the section.
• Develops, implements, and evaluates training programs.
• Assists with the development of competency assessment tools.
• Participates in the review, revision, and implementation of standard operating procedures.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Bachelor's degree in relevant field
• Certification in relevant specialty or field
• Minimum 5 years of relevant experience

DEPARTMENT ADDENDUM

Department Specific Functions

This is a 3rd shift position with expected hours between 11:00pm and 7:30am or as assigned by your supervisor.

Diligently manages and supervises all cadaveric donor testing and routine testing happening or transitioning to the 3rd shift. Manages and responds supervisor on call phone, to coordinate all donor initial evaluations, ensuring results are delivered within the expected TAT. to address clients' concerns and any situation or issue during the shift. to perform virtual crossmatches for the different clients.

Supervises and coordinates with the virtual XM on call tech, all the cadaveric Flow Crossmatches, the ones in- process, newly received and the newly assigned.

Performs virtual crossmatch analysis for the different clients and organs, or as needed.

Designated supervisor of all laboratory areas during the 3rd shift.

Provides supervision, guidance and support to personnel working on the 3rd shift.

Reliable, capable, and diligent when solving issues common to the operation - instrument troubleshooting, tests orders, samples, inventory, personnel, unexpected delays, IT, downtimes, and software issues.

Ensures QA and QC compliance.

Enforces, monitors, and participates in the personnel's competency assessments (initial, 6- months and yearly).

Manages, coordinates, and directly participates in training assigned to the 3rd shift personnel. Supports and assists, as needed the Supervisor on call rotation. Participate in the selection process of new candidates. Supports and empowers employee growth. Ensures and helps promote teamwork and a comfortable place to work. As the supervisor liaison between shifts, maintains proper and constant communication with all the IHL teams, including medical directors, supervisors, medical technologists, clinical assistants, and administration. Uses all forms of communication to address client's needs and testing workflows. Assists the laboratory leadership and Medical Director to develop and implement training and supporting operational documentation. Assists the laboratory leadership and Medical Director to implement and monitor quality improvement and quality assurance efforts to ensure all regulatory standards and other operation standards are adhered to and documented and followed. Engages in activities relating to laboratory practice standards to ensure high quality laboratory services are delivered, quality measured, and robust performance improvement processes are in place. Assists the laboratory leadership and Medical Director to secure and maintain the physical facilities, equipment, and supplies, which are required to carry out effective patient care and create an optimum physical environment. Coordinates with the team the Critical Equipment Inventory and Services. Assists the laboratory leadership and Medical Director in establishing and maintaining standards of performance and ensuring competency and appropriate licensure of personnel. Cooperates in planning programs, safety protocols and preparedness for fire and other emergency disasters. Assists the laboratory leadership and Medical Director in being responsible for compliance with Safety Protocols within UM and other applicable institutions. Performs On Call Duties for IHL as applicable. Is familiar with the operations and supervises Histocompatibility & Core Labs as assigned. Responsible for Special IHL projects as assigned (i.e., IT projects, new tests validations, etc.) Works as a team player with other IHL Supervisors, Managers, and all Directors to promote effective intradepartmental relationships. Develops and implements training and supporting operational documentation in collaboration with Director of Laboratory. Responsible for all the Software and IT validations required for IHL. Ensures all the IT problems are reported and resolved in a timely manner with minimum impact on the laboratory operations.

Department Specific Qualifications

Education:

• Bachelor's Degree in related Science required, Master's degree preferred.

Certification and Licensing:

• Florida Medical Supervisor License required.
• CHT/CHS certification preferred.

• Minimum 5 years of effective clinical laboratory experience.
• Required 3 years' experience in a leadership position.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

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