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Call Center Agent

3 months ago

San Jose, California, United States ECOWORKS HOMES INC. Full time
Job DescriptionJob DescriptionAbout us: ECOWORKS HOMES INC. is a leading company specializing in eco-friendly and modern home solutions. We are committed to providing our customers with efficient, sustainable, and high-quality living spaces. Our team is passionate and dedicated, with a strong belief in better living through smart, eco-conscious designs.The Opportunity: We are currently looking for a Call Center Agent at an entry-level. You will be responsible for answering inquiries, resolving problems, fulfilling requests, maintaining ongoing customer relationships, and disseminating valuable information about our services.Job Responsibilities:
  • Handle customer inquiries promptly and effectively over phone and email.
  • Resolve product or service issues by identifying the customer's problem; determine the best solution and escalate to appropriate departments when necessary.
  • Maintain customer records by documenting every interaction, service actions, and inquiries.
  • Participate in team meetings and training sessions to improve product knowledge and service level quality.
  • Meet personal/team qualitative and quantitative goals to contribute to the company's customer service objectives.
Desired Qualifications:
  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Basic computer skills with proficiency in Microsoft Office and virtual collaboration tools.
  • Ability to work flexible hours
  • Detail-oriented and ability to multitask.
Nice-to-Haves:
  • Previous experience in customer service or call center environment.
  • Familiarity with CRM systems and practices.
  • Ability to work under pressure and handle challenging customers.

this is a remote position