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Commercial Service Manager
3 months ago
CAN31:
CCS-Farmingdale 500 Bi-County Blvd, Farmingdale, NY, 11735 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security.
We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends.
Carrier Commercial Service has an opening for a HVAC Commercial Service Manager for our Farmingdale, NYlocation.This position has profit and loss responsibility for a service branch and is responsible for growing market share of the Carrier Commercial Service business.
Lead team of intermediate to experienced Field Service professionals.Review escalated issues, establish and maintain a good relationship with key customers, and respond to escalated complaints from high-profile customers.
Responsible for maintaining training and audit/assessment programs and training field service staff.Forecast, monitor, and document financial performance against plan
Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities
Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements
Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company
Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable
Ensure environmental, health and safety compliance within service team.
Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
2+ years of Commercial HVAC experience~1+ years of experience with the Microsoft Office Suite
~ Bachelor's degree in Business Management or Engineering
Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
Good computer skills:
knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate , ServiceMax, ERP, and other business applications
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
