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Entry Level CSR
3 months ago
Benefits:
Flexible scheduleOpportunity for advancementTraining & developmentWe are looking for a friendly and engaging Customer Service Representative to join our team As a CSR, you will be the face of our company and the first point of contact for our customers.
This role requires excellent communication skills, a positive attitude, and a passion for helping others.Duties and Responsibilities:
Be the first point of contact for our customersRespond to customer inquiries with a positive and helpful attitudeUse active listening skills to understand the customer's needsProvide accurate and complete information to customersKeep accurate records of customer interactions and transactionsDocument each customer interaction accurately and thoroughlyUpdate customer records as neededFollow up with customers to ensure their satisfactionCollaborate with other departments to ensure customer satisfaction and company successWork with other departments, such as sales and marketing, to provide excellent customer serviceCoordinate with other CSRs to ensure consistent serviceShare customer feedback with other departments to improve products and servicesContinuously improve knowledge of company products and services to better assist customersAttend training sessions and workshops to learn about new products and servicesStay up-to-date on industry trendsShare knowledge with other CSRs to improve overall customer serviceRequirements:Excellent verbal and written communication skillsStrong problem-solving and critical-thinking skillsAbility to multitask and prioritize in a fast-paced environmentExperience in customer service or a related field is preferred, but not required High school diploma or equivalentBenefits:
Weekly payOpportunity for advancementOpen door communication with upper management
