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New Graduate Customer Support Specialist
2 months ago
Overview of the Role:
A junior customer service associate plays a crucial role in connecting the organization with its clientele. This position involves delivering vital information regarding products and services, addressing issues, and ensuring a high level of customer satisfaction.
Successful junior CSRs are characterized by their eagerness to assist customers. They exhibit traits such as patience, empathy, and outstanding communication abilities. These professionals are adept at understanding customer perspectives and gathering insightful feedback. Furthermore, they are proficient in problem-solving and effectively managing customer grievances.
Key Responsibilities:
- Maintain consistent communication with clients
- Identify and qualify potential customer leads
- Comprehend and respond to client needs efficiently
- Build strong relationships with customers through clear communication
- Provide precise and thorough information using suitable methods
- Achieve sales and call handling objectives
- Address customer complaints and ensure follow-up for resolution
- Document customer interactions, manage accounts, and keep records
- Follow communication protocols and policies
- Proactively engage customers by going above and beyond