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Call Center Agent

3 months ago

Trenton, New Jersey, United States Professor Gatsby's Heating and Cooling Full time

Professor Gatsby's Heating & Cooling in Trenton, NJ is searching for someone to put their excellent customer service skills to work as a full-time Call Center Agent - Inside Sales Rep. If you're friendly, energetic, and communicative, we'd love to have you on our team

Want an opportunity to work with the highest-rated HVAC company and earn as much as 60k + based on your performance? We offer a competitive base + aggressive commission plan. We also offer our employees generous benefits and perks, including health insurance, a 401(k) with company match, multiple bonus programs, paid holidays, paid vacation, paid sick days, and company parties. Don't miss out on this exciting opportunity, apply today

A DAY IN THE LIFE OF A CALL CENTER AGENT - INSIDE SALES REP

As a Call Center Agent - Inside Sales Rep, you are responsible for servicing customer HVAC needs over the phone and scheduling work appointments. You provide top-notch customer service while answering client inquiries, processing sales orders, and generating leads for our outside sales team. This is a phone-heavy position as you respond to inbound calls and make outbound calls.

Outgoing and friendly, you build a rapport with clients while maintaining a sense of urgency to help solidify the close. As you speak with customers, you promote our HVAC services and resolve any objections to set firm appointments. You take great pride in using your excellent customer follow-up and lead management skills to help increase our sales and bring more profits to our company

QUALIFICATIONS

This position would be a good fit for a highly organized person with exceptional communication and interpersonal skills. What matters most is that you meet the following requirements:

Experience in a sales or customer service roleProficiency with phone and email communicationDrive to succeed and ability to take initiative with customers

While not required, experience working in a call center or performing phone sales is highly desired. You will work a rotating schedule. Multiple shifts are available from Monday-Friday or Tuesday – Saturday, hours will rotate, between 7 am-6 pm, varying shifts. (Ex. 7 am-4 pm or 9 am-6pm)

ABOUT PROFESSOR GATSBY'S HEATING & COOLING

We deliver first-rate HVAC services and products at affordable prices in Southern NJ and the surrounding cities, including Washington Township, Sewell, Turnersville, Glassboro, Clayton, Williamstown, Cherry Hill & Voorhees. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to meet their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise.

Our highly trained team loves what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs.

ARE YOU READY TO JOIN OUR HVAC TEAM?

If you think this customer service job is a fit for what you are looking for, then applying is a snap. Just follow the instructions on this page. This entire application process should take you less than 3 minutes to complete. Good luck, and we hope to see you as our new Call Center Agent - Inside Sales Rep

Location: 08608