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Webinar Program Coordinator
3 months ago
The Program Coordinator, Webinars is responsible for the successful end to end delivery, customer experience, and production of webinars for the internal and external customers of Informa Engage.
Typical assignments will focus on standalone webinar programs but may also include the build and support of other webinar and virtual experience products, such as content education centers, virtual tradeshows, virtual symposia, and content multipliers, or other projects and duties as assigned by team leadership.
Duties include managing customer kick offs and creating supporting materials, (i.e., detailed project schedules and timelines,) tracking deliverables and the overall project status, creating and executing events in Informa Engage's preferred platform, collaborating with marketers on the associated campaign and reporting, collaborating with additional program staff for integrated projects as needed, training presenters on the technology, quality assurance testing, managing the live event and archiving of the event for on demand viewers, tracking issues and resolutions, communicating as the key webinar expert for the program on behalf of the Webinars & Virtual Experience team, and proactively managing customer expectations throughout the entire process.
The position will be responsible for ensuring that all metrics, including revenue, project, and performance data, are accurately tracked and monitored for corporate reporting in our project management systems.
JOB FUNCTION
Project/Program Management-80 %
Proactive project management and internal/external customer partnership.
Successfully create and execute digital event programs to the latest standards in Informa Engage's preferred platform.
Develop production schedules and track key project metrics in Workfront.
Ensure all project deadlines are clearly communicated and met.
Attend all project-related meetings and contribute to related business summaries as needed.
Lend expertise on how to run successful webinars through speaker trainings and monitoring/managing resourcing for live events.
Administration & Reporting- 20%
Provide client-facing reports on webinar performance.
Internal project tracking, assessing, and tracking time, cost, and resources per program.
Support leadership and internal partners on successful client management, sales, and delivery and being proactive in keeping sales updated on overall progress and recognizing when to escalate on late programs/deadlines.
