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Call Center Associate

4 months ago

Princeton, New Jersey, United States Trinite Consulting Group LLC Full time
Job DescriptionJob Description

Job Title: Call Center Associate
Location: Princeton, NJ 08540
Job Type: Permanent/ Hybrid(On-site 3 days per week)
Pay Rate: $ per hour

Description:

We are seeking a Call Center Representative to work with one of our main Insurance clients.
Their responsibilities include responding to phone calls or emails from customers to address inquiries, participating in meetings with the customer service team to explore new communication strategies, and maintaining comprehensive knowledge about company products or services to assist customers effectively.

Skills and Qualifications:

  • Excellent verbal communication skills and the ability to actively listen to customers' needs.
  • Strong customer service orientation and a genuine desire to assist customers.
  • Proficiency in using call center software, CRM systems, and other relevant tools.
  • Good computer skills and familiarity with Microsoft Office or similar software.
  • Experience in routing and transferring calls to internal members of the company.
  • Exposure to handling inbound and outbound calls over call center software platforms and softphones.
  • Previous call center experience is preferred.

Job Duties and Responsibilities:

  • Managing large amounts of inbound and outbound calls promptly.
  • Following call center "scripts" when handling different topics.
  • Identifying customers' needs, clarifying information, researching every issue, and providing solutions.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Call center agents will obtain client information by answering telephone calls, and verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; and providing information.
  • Redirect calls to Managers and Other teams.
  • Excellent communication skills, Calendar management, MS Office, Preparing PPT.
  • Answering incoming customer calls and addressing their inquiries or concerns.
  • Providing exceptional customer service and always maintaining a professional and friendly demeanor.
  • Transferring and routing calls to internal departments and members based on a defined workflow.
  • Adhering to company policies and procedures, including maintaining confidentiality of customer information.
  • Participating in training sessions to enhance product knowledge and customer service skills.

Education and Certifications:
High school Diploma/ Equivalent

Company DescriptionTrinite Consulting Group LLC is a dynamic recruitment and staffing consultancy committed to connecting exceptional talent with leading companies across various industries. We offer a range of staffing solutions including permanent, temporary, and contract-to-hire placements, as well as executive search services. Our consultative approach, coupled with personalized service and advanced recruitment technologies, ensures we understand the unique needs of our clients and candidates. By prioritizing quality and flexibility, we strive to build long-term professional relationships and support businesses and individuals in achieving their goals.