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Medical Call Center Operations Coordinator
2 months ago
Job Title: Medical Call Center Operations Coordinator
Job Summary:
PeopleShare is seeking a highly skilled and bilingual Medical Call Center Operations Coordinator to join our team in Princeton, NJ. As a key member of our operations team, you will be responsible for coordinating case management for assistance requests, providing exceptional customer service, and documenting case notes in accordance with quality and customer service standards.
Responsibilities:
* Coordinate case management for assistance requests, conducting research, providing assistance, and documenting case notes in accordance with quality and customer service standards
* Respond to travel-related inquiries in support of our services
* Receive non-emergency and emergency requests for our services, obtain relevant information, and input data
* Evaluate and prioritize calls for services, acting as the first point of contact for clients over the phone and escalating as necessary
* Document all case management-related information using Case Management Software (CMS)
* Perform data entry, maintain files and reference manuals, and perform other clerical duties
* Provide liaison services to members, clients, and providers
Requirements:
* 2-3 years of experience in the customer service and/or assistance industry or an equivalent combination of education and experience
* Spanish or Arabic speaking is heavily preferred
* Excellent customer service skills
* Excellent communication skills required
* Ability to speak, listen, and write in a professional manner
* Command of time management and organizational skills
Work Environment:
Our 24-hour-a-day, 365-day-a-year operations centers are staffed by experienced, knowledgeable, multilingual emergency certified medical and assistance professionals. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.