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Patient Services Specialist

3 months ago

Mooresville, North Carolina, United States OrthoCarolina Full time


At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better.

We are a diverse group of individuals, accountable to each other through the backbone of our beliefs:
trust, honesty and mutual respect; ensuring our voice is heard. Our positive environment supports individual growth and a sense of belonging. Our employees work together to uphold the standards of excellence and promote an environment of teamwork throughout the organization.

We are currently searching for a Patient Services Specialist to join our team at our OrthoCarolina Mooresville office location.


Under general supervision and according to prescribed procedures, the Patient Services Specialist greets patients, prepares forms, collects, verifies and enters patient information into EPIC necessary for the timely and accurate processing of patient claims.


  • Prepares paper work necessary for the patient visit.
  • Answers incoming phone calls and directs calls, makes appointments, performs Cashier duties as directed including posting of charges,
  • Collection of co-payments/co-insurance and balances due.
  • Follows the process for release of medical information and FMLA/disability forms completion as requested.
A career at OrthoCarolina will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the utmost positive work environment.

Benefits offered include:

  • Competitive salary package
  • Health, Dental, and Vision insurance
  • Health Savings Account
  • Life insurance
  • Short/Long term disability insurance
  • Tuition Reimbursement
  • Employee Benefit Resources
  • 401(k) retirement plan
  • Profit sharing plan


OrthoCarolina is one of the nation's leading independent academic orthopedics practices serving North and South Carolina and the Southeast since 1922.

OrthoCarolina provides compassionate and comprehensive musculoskeletal care including operative and non-operative care, diagnostic imaging and rehabilitative therapy.

Widely known for musculoskeletal research and training, OrthoCarolina physicians have specialized expertise in foot and ankle, hip and knee, shoulder and elbow, spine, sports medicine, hand, pediatric orthopedics, and physical medicine and rehabilitation.

We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service. Over 300 OrthoCarolina providers see more than one million patient visits throughout western North Carolina each year.

Education required:

  • High school graduate
  • Associate's or Bachelor's degree preferred.

Experience required:

  • Prefer minimum of one year experience in medical clinic setting.
  • Good customer and computer skills and working knowledge of insurance.
  • Knowledge of medical terminology preferred.

Preferred Skills:

  • Knowledge of medical terminology.
  • Ability to perform basic math calculations.
Employee Type

Regular

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